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Client Support Specialist

2 months ago

Lake Forest, Illinois, United States Grainger Full time

As a prominent industrial supplier with operations primarily in North America, Japan, and the United Kingdom, we are dedicated to keeping the world functioning by serving over 4.5 million clients globally with products delivered through innovative technology and strong customer relationships. With significant sales, we are committed to delivering value to our clients, nurturing an engaging culture for our team members, and achieving robust financial outcomes.

Our inclusive workplace allows you to learn, develop, and make a meaningful impact by ensuring businesses operate smoothly and their personnel remain safe. Recognized as a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified organization, we seek enthusiastic individuals to join our team as we continue to lead the industry into the future.

Join our team as a Client Support Specialist

We are looking for full-time INBOUND phone client support specialists. You will be part of a team reporting to a Supervisor, Customer Experience.

Compensation:

Starting at $18.25/hour with automatic raises in the first year bringing your pay to $19.45/hour.

Work Schedule, Training & Environment:

Enjoy your weekends off. We are currently hiring for the Monday through Friday shift from 8:30 a.m. to 5:00 p.m. Central time.

Our 8-week ONSITE onboarding and training program equips you to confidently engage with our clients through essential skills such as critical thinking, decision-making, and effective communication.

After completing our 8-week onsite training, team members who meet work-from-home criteria will enjoy a HYBRID work environment, with three days onsite and two days at home (the choice of remote days can vary each week based on your preference). You can also choose to work in the office up to five days a week.

Additional flexibility to work from home up to five days a week is available, and you will be eligible to participate in a bidding process for alternate work shifts typically after six months.

Grow with us:

Our highly engaged leaders and supportive team environment will assist you in learning, growing, and achieving success. Over time, you will develop the skills necessary to advance your career across specialized teams or into other departments of our evolving business.

Our Culture:

We aim to foster a culture where every individual feels comfortable being themselves, is recognized and rewarded for their contributions, and can continue to learn, grow, and realize their full potential.

Your Responsibilities:

  • Build and enhance client relationships by responding to a high volume of inbound phone calls, ensuring customers leave with a positive impression.
  • Exhibit professional oral and written communication skills, including strong reading comprehension.
  • Address client challenges by utilizing all resources for account selection, product identification, order placement, and order management.
  • Employ critical thinking skills to resolve client concerns such as product searches, pricing discrepancies, and return facilitation.
  • Manage and mitigate risks by taking appropriate actions.
  • Collaborate daily in a positive, team-oriented environment committed to conducting business with ethics and integrity.

Your Qualifications:

  • High School diploma or equivalent.
  • 1+ years of customer service experience, preferably in an inbound customer service center.
  • Strong desire and willingness to assist clients by providing friendly, knowledgeable, and seamless experiences.
  • Experience delivering high-touch, personalized service in a fast-paced environment.
  • Ability to commute to our facility.
  • Ability to sit for up to 8 hours a day.
  • A secure workspace dedicated to job activities (required for remote/hybrid work).
  • Stable internet connection with the ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds (required for remote/hybrid work).

Our Benefits:

With benefits starting on day one, our programs offer choice and flexibility to meet the individual needs of our team members. Here are some of the rewards available to you:

  • Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs.
  • 6 complimentary sessions each year with a licensed therapist to support emotional well-being.
  • Paid time off (PTO) and 6 company holidays per year.
  • Access to up to 30% of your paycheck before payday to assist with financial emergencies.
  • Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no match required.
  • Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
  • Click here to review our benefits and total rewards.
  • Employee discounts and more.

We are an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic. Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know, and we will provide the appropriate assistance.