Club Manager Position

2 weeks ago


Woburn, Massachusetts, United States Planet Fitness Full time
Job Summary

The Club Manager will be responsible for overseeing gym operations to ensure an exceptional member experience and a financially successful club. This role involves leading a team of employees in a positive, motivating manner, with a focus on employee training and development.

Key Responsibilities
  • Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness values and goals.
    • Administration and processing of all weekly/bi-weekly employee payroll.
    • Resolve employee issues or concerns.
    • Manage disciplinary/termination activities.
    • Involved in all front desk related activities, including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, facilitating member requests, issues, and questions, and ensuring prompt opening/closing of the gym.
    • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
    • Ensure safety of employees, members, and club property.
    • Determine and communicate equipment repair in a timely manner.
    • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
    • Authorize expenditures and refunds. Make daily bank deposits.
    • Prepare all HR-related forms and send to Corporate Payroll Team.
    • Track statistics and reports (weekly, monthly, annually).
    • Backup support for any employee who is absent.
Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Prior management experience (health club/gym) or as an Assistant Manager with Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • 45 hour minimum work week.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
More Benefits
  • Eligible for Monthly Manager Bonus.
  • FREE Black Card membership after 30 days of employment.
  • Eligible for 50% Company paid benefits after 90 days of employment
    • Medical
    • Dental
    • Vision
    • Paid Personal Time (after 6 months)


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