Overnight Customer Service Representative

4 days ago


Woburn, Massachusetts, United States Planet Fitness Full time
Job Title: Overnight Member Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as an Overnight Member Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Provide a superior level of customer service to members, prospective members, and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.
  • Close shift for that business day.
Requirements:
  • Punctuality, reliability, and dependability are a must.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Upbeat and positive attitude.
  • Exceptional customer service skills.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits:
  • Potential for weekly attendance and performance bonus.
  • Bi-weekly team bonus.
  • Monthly mystery shop bonuses.
  • FREE Black Card membership after 30 days of employment.
  • Eligible for 50% company-paid benefits after 90 days of employment.


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