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Assistant Manager

2 months ago

Woburn, Massachusetts, United States Crumbl Cookies Full time
About Crumbl Cookies

Crumbl Cookies is a fast-paced cookie shop that's looking for an experienced Assistant Manager to join their team. As an Assistant Manager, you'll be responsible for overseeing daily operations, customer service, and ensuring the store runs smoothly.

Job Responsibilities
  • Manage the kitchen efficiently to keep an ongoing supply of fresh cookies available for purchase.
  • Oversee quality control and ensure high-quality products are delivered to customers.
  • Keep the store clean and tidy, maintaining a positive and welcoming environment for customers.
  • Understand and track reports to analyze store metrics and make data-driven decisions.
  • Motivate and coach employees to improve daily processes and achieve store goals.
  • Resolve customer complaints and conflicts in a professional and courteous manner.
  • Conduct inventory on ingredients and oversee catering orders and coordination.
  • Help manage the schedule and ensure adequate staffing levels.
  • Stay up-to-date with corporate news and information through our internal app.
Requirements
  • Prior restaurant or food management experience is required.
  • Must obtain a ServSafe or food handler's certificate.
  • Superior customer service skills and ability to work in a fast-paced environment.
  • Ability to stand for entire shifts and lift up to 50 lbs.
Benefits
  • Flexible schedules
  • Tips
  • Employee discount
  • Fun and positive work environment