Customer Service Associate

2 weeks ago


Asheville, North Carolina, United States Swannanoa Cleaners Full time
Job Overview

We are seeking a skilled Customer Service Representative to provide exceptional customer experiences with our company, Swannanoa Cleaners.

Key Responsibilities
  • Communicate with customers to identify their needs and provide solutions
  • Process requests, escalate complaints, and document all customer interactions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Attend trainings to maintain up-to-date skills and knowledge
Requirements
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
Benefits
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities


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