Customer Service Associate
1 week ago
Transform your local community through your skills and dedication. Goodwill Industries of Northwest North Carolina provides a variety of career paths with competitive compensation, outstanding benefits, and the fulfillment of knowing your efforts are making a positive impact.
WHY CHOOSE GOODWILL? As a 501(c)(3) nonprofit organization based in Winston-Salem, NC, we are proud to employ over 1,100 individuals committed to our mission of delivering employment and training services that empower people to secure jobs and achieve financial independence.
With a network of 51 retail locations, 20 career centers, and numerous donation centers across a 31-county area, Goodwill presents a diverse array of career opportunities.
Our work not only changes the lives of those we assist but also enriches the community we serve. Our operational model ensures stability, which is often a challenge for nonprofits reliant solely on external funding.
Our team members enjoy a unique workplace culture that is professional, dynamic, and rewarding. Our core values guide our interactions with customers, program participants, and each other, fostering a culture of respect and collaboration.
ROLE OVERVIEW: If you possess a friendly demeanor and enjoy engaging with people, this position may be ideal for you.
Success in this role requires being a dependable team player who maintains a positive attitude, even when faced with difficult customers.
In return, Goodwill offers a comprehensive benefits package to support you and your family, including:
- Paid Time Off
- Pension Plan
- Medical & Dental Coverage
- Tuition Reimbursement
KEY RESPONSIBILITIES:
- Customer Service and Cash Register Operations
STORE MAINTENANCE: Responsibilities include rotating stock, organizing merchandise, and ensuring the store is always presentable.
Cross-training opportunities may be available in areas such as receiving, pricing, and stocking donations. Note that some positions may require lifting and carrying items weighing up to 50 pounds, with frequent lifting of 10 to 35 pounds.
EDUCATIONAL REQUIREMENTS: A High School Diploma or equivalent is preferred.
EXPERIENCE: Previous experience in production or a related field is advantageous.
WORKING HOURS: Associates should be available to work during store hours, particularly evenings and weekends. Stores operate Monday through Saturday from 9 AM to 8 PM, and from 1 PM on Sundays.
COMPENSATION: The starting pay is $13.50 per hour, with eligibility for a $2/hour pay differential.
We are an equal opportunity employer.
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