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Customer Service Associate

2 months ago

Asheville, North Carolina, United States Goodwill Industries of Northwest NC Full time

Transform your local community with your interpersonal skills. Goodwill Industries of Northwest North Carolina offers a variety of career paths with competitive compensation, outstanding benefits, and the fulfillment of contributing to a greater cause.

WHY CHOOSE GOODWILL? As a 501(c)(3) nonprofit organization based in Winston-Salem, NC, we employ over 1,100 dedicated individuals committed to our mission of providing employment and training services that empower people to secure jobs and achieve financial independence.

With a network of 51 retail locations, 20 career centers, and numerous attended donation sites across a 31-county area, Goodwill presents a diverse array of career opportunities.

Our work significantly impacts the lives of those we serve and enhances the community we inhabit. Our operational model ensures stability, which is often a challenge for nonprofits reliant solely on external funding.

Our employees benefit from exceptional perks and a distinctive work atmosphere that is professional, dynamic, and rewarding. Our core values shape our culture and guide our interactions with clients, customers, and each other.

We are united by our commitment to:

  • Living the Mission
  • Promoting Teamwork
  • Driving Improvement
  • Taking Responsibility for Actions and Behaviors
  • Respecting and Appreciating Others

ROLE OVERVIEW: If you possess a warm and welcoming demeanor and enjoy engaging with people, this position may be a great fit for you.

To excel in this role, you should be a collaborative team member, positive, reliable, and respectful, even when faced with challenging situations.

In return, Goodwill offers a comprehensive benefits package to support you and your family after a waiting period, including:

  • Paid Time Off
  • Pension Plan
  • Medical & Dental Coverage
  • Tuition Reimbursement

Key Responsibilities:

  • Cash Register Operations and Customer Service

Store Maintenance: Ensure the store is well-organized by rotating stock and maintaining cleanliness.

Position may involve cross-training in various areas, including receiving, pricing, and stocking donations. Physical Requirements: Employees may occasionally lift and carry up to 50 pounds and frequently lift and carry between 10 to 35 pounds. Tasks may include hanging, inspecting, and tagging textiles and clothing in a production-style environment.

EDUCATION: High School Diploma or equivalent preferred.

EXPERIENCE: Previous experience in production or a similar role is preferred.

WORK HOURS: Associates should be available to work during most store hours, particularly evenings and weekends.

COMPENSATION: Starting pay is $13.50, with eligibility for a $2/hr pay differential.

We are an equal opportunity employer.