Customer Service Representative

2 weeks ago

Asheville, North Carolina, United States Park National Bank Full time
{"Responsibilities": "Key Responsibilities
  • Deliver exceptional customer service, ensuring prompt and professional interactions with customers, prospective customers, and bank associates.
  • Originate, retain, and maintain customer and account relationships, including retail deposit accounts, digital products, and small business deposit accounts.
  • Process customer requests within designated authority and respond to inquiries and transaction requests via phone, virtually, in-person, or digitally.
  • Execute retail banking initiatives and strategies through consultative relationship management.
  • Act as an advocate for digital product adoption, supporting customers and internal branch associates.
  • Cross-sell products and services, performing related clerical functions, such as account and customer maintenance.
  • Assist Branch Management with daily operations, including pulling customer reports and gathering data as needed.
  • Refer customers to other Lines of Business and subject matter experts, maintaining a collaborative team environment.
  • Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training to sustain a broad base of product, service, and sales knowledge.
  • Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures, applying them to daily tasks.
  • Deliver a consistent, high level of service within our Serving More standards.
Competencies
  • Interpersonal/Customer Service Skills
  • Written and Verbal Communication
  • Ability to understand and follow directions
  • Adaptable to change
  • Basic Computer Skills
  • Ability to build collaborative relationships
  • Ability to work as part of a team
  • Organizational Skills/Detail Oriented
  • Problem/Situation Analysis
  • Technical Expertise
", "Physical Requirements": "

This position requires the ability to remain in a stationary position for a minimum of 75% of the time, constantly operate a computer, and engage in constant communication with customers and coworkers to discuss and observe account information.

", "Education - Certifications - Work Experience": "

A High School diploma or equivalent is required. Four or more years of teller experience are preferred. Strong familiarity with Bank and branch functions, policies, and procedures is necessary.

", "Schedule": "

Office hours are Monday through Friday, 8:30am - 5:00pm. This position is hourly and full-time, requiring a minimum of 37.5 hours to maintain eligibility for full-time status.

", "Language": "en-US"}

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