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Senior Sales Operations Manager

2 months ago

Lahaina, Hawaii, United States Hilton Grand Vacations Full time
Job OverviewPosition SummaryWhat will you be responsible for?

The Senior Sales Operations Manager for Domestic Sales is tasked with ensuring that both In-House and Action Line sales achieve optimal sales efficiencies while meeting or surpassing the organization's targeted net sales volume. This role embodies the values of Hilton Grand Vacations and is encouraged to actively promote and uphold the company's culture.

Why you will appreciate working here

We provide a comprehensive benefits package for our full-time Team Members, which includes:

  • Compensation based on commissions and bonuses outlined in a structured compensation plan. Senior Sales Operations Managers have targeted annual earnings of $220,000, with potential for higher earnings based on individual performance.
  • Medical, Dental, and Vision insurance available from the first day of employment.
  • Financial Wellness initiatives, including a 401k plan with company matching, Life insurance, and a Company stock purchase program.
  • Team Member Travel Program offering discounted rates at exceptional properties worldwide.
  • Generous Paid Time Off Program with unlimited leave for Managers.
  • Paid Sick Leave.
  • Recognition programs for Team Members and numerous opportunities for learning and career advancement.
  • And more.

Our commitment to excellence has been recognized through various prestigious awards, including a Stevie American Business Awards Gold for Company of the Year in Hospitality and Leisure, and being ranked as a top company by LinkedIn in Travel & Hospitality.

Work Schedule:

The Sales Department operates seven days a week, with hours varying based on business requirements.

Key Responsibilities Include:

  • Collaborating with the Director of Sales to develop and implement new policies and processes aimed at enhancing business outcomes, customer satisfaction, operational efficiencies, and closing sales.
  • Fostering teamwork among Sales Management, Sales Executives, Sales Leaders, Client Relations, Contracts Processors, and all Administrative staff.
  • Overseeing the performance of Sales Managers and, by extension, Sales Executives and Sales Leaders, ensuring adherence to established policies and procedures.
  • Conducting morning meetings with Sales Managers, ensuring adherence to meeting formats and delivering impactful messages to Sales Executives and Sales Leaders.
  • Mentoring and developing Sales Managers through feedback, training, and skills enhancement to continuously elevate leadership capabilities.
  • Reviewing existing sales policies and providing necessary training and communication to Sales Managers, Sales Executives, and Sales Leaders to ensure clarity and relevance.
  • Coaching and empowering Sales Managers, Sales Executives, and Sales Leaders to meet current business needs and prepare for future leadership roles.
  • Maximizing sales force performance through the application of established metrics.
  • Ensuring accurate completion and processing of all new contracts in accordance with current policies.
  • Supporting Sales Executives in closing sales and providing guidance on their presentations.
  • Adapting to changing business needs by taking on additional responsibilities as required to achieve Company objectives.
Qualifications

What qualifications are we seeking?

Hilton Grand Vacations is a leader in the vacation ownership sector, driven by a commitment to innovation, quality, and growth. The success of our company is rooted in our Team Members. To excel in this role, candidates must meet the following minimum qualifications:

  • A minimum of 4 years of proven success in closing sales contracts with customers, demonstrated by high closing percentages.
  • Professional demeanor and strong work ethic with both internal and external customers.
  • At least 2 years of experience supervising, training, and empowering individuals in direct sales.
  • A minimum of 3 years of demonstrated ability to effectively present and sell a business concept to prospective customers.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • High school diploma or equivalent.
  • Valid Hawaii State Real Estate License.

Preferred qualifications include:

  • At least 2 years of experience as a Take Over Sales Closer / Sales Leader within a vacation ownership brand.
  • Bachelor's Degree.

We are committed to ensuring that all individuals, including those with disabilities, are provided reasonable accommodations to participate in the job application or interview process, perform job functions, and receive other employment benefits and privileges. Please reach out to us to request accommodations.