Luxury Sales Consultant

1 week ago

Newport Beach, United States Blue Nile Full time
{"title": "Luxury Sales Consultant", "description": "At Blue Nile, we believe that love deserves better. We are driven to reimagine the fine jewelry experience and disrupt the industry. Our ideal candidate is passionate about educating customers about jewelry purchases and has a strong understanding of the white glove culture. As a Luxury Sales Consultant, you will be responsible for communicating the Blue Nile difference, demonstrating exceptional customer service, and continually developing your product knowledge. You will also be expected to communicate accurate information, set clear expectations, and proactively follow up on all internal and external communications. Additionally, you will help create and maintain a service culture focused on the customer, enhance the buying experience, and build relationships that lead to long-term business growth.

Responsibilities:

* Communicate the Blue Nile difference and instill trust and confidence in our brand
* Demonstrate exceptional customer service and continually develop your product knowledge
* Communicate accurate information and set clear expectations for customers
* Proactively follow up on all internal and external communications
* Effectively resolve complex customer service challenges
* Help create and maintain a service culture focused on the customer
* Continuously maintain excellent attendance and punctuality
* Consistently achieve or exceed company sales and service goals

Requirements:

* Previous retail sales or customer service experience required
* High School Diploma or GED
* Jewelry experience a plus but not required
* Mandarin Speaking Preferred
* Excellent interpersonal, creative problem-solving, organizational, and time management skills
* Excellent listening, written, and verbal communication skills
* Strong attention to detail and high integrity
* Ability to work within deadlines in a fast-paced environment
* Strong computer, typing/keyboarding, and data entry skills
* Ability to stand for extended periods of time
* Flexibility and willingness to adjust to scheduling needs

Benefits:

* The hourly pay range for this job is $29.93. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.", "lang_code": "en-US"}

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