Luxury Retail Consultant

2 weeks ago


Newport Beach, United States Blue Nile Full time

At Blue Nile, we are committed to transforming the fine jewelry landscape and enhancing the experiences associated with love and celebration. Our mission is to redefine the jewelry shopping journey, making it memorable for every occasion.

Blue Nile is seeking a Luxury Sales Consultant to join our retail team. The ideal candidate will possess a deep understanding of exceptional customer service and a passion for educating clients about their jewelry selections. A successful Luxury Sales Consultant embodies enthusiasm, professionalism, and a desire to foster meaningful connections with customers. Our goal is to create a lasting bond with our clientele, ensuring they feel valued and understood.

Key Responsibilities:

  • Articulate the unique value of the Blue Nile brand, building trust and confidence with customers.
  • Provide outstanding customer service while continuously enhancing your product knowledge to inform clients.
  • Deliver accurate information and set clear expectations, ensuring a consistent Blue Nile experience.
  • Proactively manage all communications, adhering to Blue Nile's service standards.
  • Resolve complex customer inquiries effectively, exceeding their expectations.
  • Contribute to a customer-centric culture that enhances the buying experience and fosters long-term relationships.
  • Maintain excellent attendance and punctuality.
  • Achieve or surpass company sales and service objectives consistently.
  • Collaborate with colleagues and management to address challenges while prioritizing customer service.

Qualifications:

Prior experience in retail sales or customer service is essential.

  • High School Diploma or GED required.
  • Experience in jewelry is advantageous but not mandatory.
  • Mandarin language skills are preferred.
  • Strong interpersonal, problem-solving, organizational, and time management abilities.
  • Excellent listening, written, and verbal communication skills.
  • Attention to detail and a commitment to integrity.
  • Able to thrive in a fast-paced environment while meeting deadlines.
  • Proficient in computer skills, including typing and data entry.
  • Ability to stand for extended periods.
  • Willingness to adapt to scheduling needs, especially during peak retail seasons.
  • Authorized to work in the U.S.

Compensation and Benefits:

The hourly pay range for this position is $29.93. Compensation may vary based on geographic location, internal equity, and relevant experience. Regular employees are eligible for discretionary bonuses. Blue Nile offers comprehensive benefits, including medical, vision, and dental coverage, as well as a 401(k) employer match for eligible positions.



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