Night Auditor

2 months ago

Naples, Florida, United States Guest Services Full time
Job Summary

This is an overnight shift position as a Night Auditor for the Doubletree Hotel. The Night Auditor performs bookkeeping functions and end-of-day accounting duties, in addition to front desk attendant responsibilities, including guest services and satisfaction, checking guests in and out, reservations, and answering phones.

Key Responsibilities
  • Audit daily guest ledger to verify and balance entries, investigating and correcting any discrepancies.
  • Create daily deposits and ensure correct starting cash amounts at the front desk for the morning.
  • Update reservations systems with occupancy of guests as they check in and out.
  • Provide administrative, reception, and program support to management and staff.
  • Manage phone activity, providing general knowledge to callers.
  • Act as front desk attendant during night hours, ensuring guests are satisfied with service requests.
  • Maintain a safe environment and respond to guest complaints accordingly.
Requirements
  • High School Diploma or GED, with basic accounting skills.
  • Clerical skills, including typing, filing, office machine operations, cash register operation, maintenance of records, and multitasking.
  • Computer proficiency.
  • Excellent interpersonal, administrative, telephone, and other communication skills.
  • Ability to arrange and coordinate schedules for reservations.
Physical and Mental Requirements
  • Moving about on foot to accomplish tasks, frequent movements from place to place within the unit.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire workday and climb steps regularly.
  • Ability to sit at a desk and monitor phones for extended periods.
  • Ability to withstand temperatures in indoor and outdoor environments.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including understanding customer and coworker speech and speaking clearly in English.
  • Communicates and receives verbal communication with other employees.
About Guest Services

Founded in 1917, Guest Services has earned a reputation as a premier hospitality management company and National Park Service concessionaire in the United States. We take pride in providing best-in-class services across various client sites, including luxury communities, hotels, resorts, government and business dining facilities, and more.

We are an Equal Opportunity / Affirmative Action employer, committed to providing an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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