Hotel Front Office Associate

1 week ago

Houston, Texas, United States Texas Hotel MGT Full time
IMMEDIATE OPENING FOR FRONT DESK POSITION

As a Front Desk Representative, you will play a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and managing the checkout process. Your primary responsibilities will encompass: guest registration, reservation management, hotel operations, and concierge services. Delivering attentive, courteous, and efficient service to all guests before their arrival and during their stay is essential, while also optimizing room revenue and occupancy rates.

Key Responsibilities Include:
  • Facilitating guest check-ins and check-outs efficiently.
  • Establishing accurate accounts for each guest upon arrival.
  • Blocking rooms in the system and adhering to specified requirements.
  • Pre-registering guests and preparing key packets in advance.
  • Communicating relevant guest information to appropriate departments.
  • Maintaining confidentiality regarding all guest and hotel information.
  • Exercising attention to detail to ensure secure access to guest rooms.
  • Keeping comprehensive guest history files.
  • Accommodating room changes as necessary.
  • Documenting all guest requests, complaints, or issues promptly and notifying the relevant department for resolution, ensuring follow-up for guest satisfaction.
  • Possessing thorough knowledge of all hotel features/services, operational hours, room types, layouts, decor, and current promotions.
  • Flexibility in scheduling is required, including availability for days, nights, weekends, and holidays.
  • Greeting, registering, and assigning rooms to guests.
  • Handling confidential information, including guest records, with integrity.
  • Addressing guest requests and complaints promptly and effectively.
  • Answering and directing calls appropriately; accurately taking guest messages.
  • Maintaining accurate records, including cash transactions and registration documentation.
  • Responding to inquiries regarding hotel services, guest registration, and local travel directions.
  • Recording important guest information in the pass-on log.
  • Ensuring cleanliness in common areas and the lobby.
  • Gathering and providing information to guests about the property and local amenities, including events and activities.
  • Managing all guest calls, messages, requests, and concerns efficiently.
  • Contacting the appropriate departments (e.g., Maintenance, Housekeeping) as needed to resolve guest issues.
  • Reviewing shift logs and documenting pertinent information in logbooks.
  • Performing other assigned duties as required.
Qualifications:
  • Exceptional Customer Service skills.
  • Friendly and approachable demeanor.
  • Proficient in accurately inputting information into computer systems.
  • Ability to collaborate effectively with all hotel team members.
  • Willingness to stand for extended periods.
  • Bilingual (English & Spanish) preferred.
PREFERRED: FLEXIBLE SCHEDULE

Why Choose Texas Hotel Management?
  • Comprehensive Health Insurance Benefits.
  • 401K Contributions.
  • Generous Vacation and Paid Time Off.
  • Rapidly Growing Company and Team.
  • **All benefits commence after 90 days of employment.**

  • Front Office Supervisor

    4 weeks ago

    Houston, Texas, United States DoubleTree by Hilton Hotel & Suites Houston by the Galleria Full time

    DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering excellent guest service and enjoy engaging with guests. If you have strong customer service and leadership skills, submit your resume Required Skills & Abilities:-At least one (1) year previous hotel front office supervisor experience required -Previous...

  • Front Office Supervisor

    2 months ago

    Houston, Texas, United States DoubleTree by Hilton Hotel & Suites Houston by the Galleria Full time

    DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with guests. If you have strong leadership skills and want to work with a great team, submit your resume today Required Skills & Abilities:-Previous hotel front office supervisor experience highly preferred -Previous...

  • Assistant Front Office Supervisor

    2 weeks ago

    Houston, Texas, United States Pearl Real Estate Full time

    Job Overview Position Summary The Assistant Front Office Supervisor at Pearl Real Estate plays a pivotal role in supporting the Director of Front Office by nurturing leadership and promoting the unique Pearl culture within the Front Office team. This position is dedicated to inspiring exceptional hospitality experiences characterized by enthusiasm,...

  • Assistant Front Office Manager

    2 months ago

    Houston, Texas, United States Sage Hospitality Group Full time

    Why us?Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of AugustusChapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher,...

  • Hotel Front Office Associate

    2 weeks ago

    Houston, Texas, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests at Marriott Hotels & Resorts. Your primary responsibilities will include:Check-In Process: Welcome guests by confirming their reservations, assigning appropriate rooms, and issuing room keys.Payment Processing: Handle various...

  • Front Office Manager

    2 weeks ago

    Houston, Texas, United States Hilton Hotels & Resorts Full time

    Position OverviewAs a Guest Services Supervisor, you will play a crucial role in overseeing the daily operations of the Front Office team. Your primary responsibility will be to ensure that all tasks are executed efficiently, contributing to the overall success of the hotel.Key ResponsibilitiesDelegate and manage daily assignments for Front Office...

  • Front Office Operations Manager

    5 days ago

    Houston, Texas, United States Le Meridien Houston Downtown Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team at Le Meridien Houston Downtown. In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests.Key ResponsibilitiesAssist the...

  • Front Office Manager

    3 days ago

    Houston, Texas, United States Blue Sky Hospitality Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Blue Sky Hospitality Solutions. As a key member of our hotel's management team, you will be responsible for ensuring exceptional guest service standards and driving revenue growth through effective management of the front desk operations.Key...

  • Front Office Manager

    3 days ago

    Houston, Texas, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.Key ResponsibilitiesGuest RelationsAnticipate and respond to guest needs, maintaining a positive and...

  • Front Office Supervisor

    1 month ago

    Houston, Texas, United States Hilton Houston Post Oak by the Galleria Full time

    THE BEAUTIFUL HILTON HOUSTON POST OAK BY THE GALLERIA IS SEARCHING FOR A FRONT OFFICE SUPERVISOR TO ASSIST IN LEADING THE FRONT OFFICE TEAMWe're half a mile from the shops and restaurants at The Galleria – America's fourth largest mall – and three miles from Memorial Park and the Houston Arboretum and Nature Center. Downtown Houston is six miles away....

  • Front Office Representative

    5 days ago

    Houston, Texas, United States LBA Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at LBA Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued customers.Key ResponsibilitiesGuest Service Greet and register...

  • Night Auditor

    16 hours ago

    Houston, Texas, United States Hyatt Regency Houston Galleria Full time

    Job Summary:The Night Auditor is a critical role in the hotel's operations, responsible for ensuring the accuracy and integrity of financial transactions, guest services, and hotel security during the overnight shift. As a Night Auditor, you will be the first point of contact for guests and associates, providing exceptional customer service and resolving any...

  • Front Office Representative

    5 days ago

    Houston, Texas, United States Hcareers Full time

    Job Title: Guest Service AmbassadorJob Summary:We are seeking a highly skilled Guest Service Ambassador to join our team at Hcareers. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key Responsibilities:Greet and register guests, assigning...

  • Front Office Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, guest service aides, concierge staff, and PBX operators.Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as...

  • Front Desk Agent

    3 weeks ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARYGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not...

  • Hotel Security Specialist

    2 weeks ago

    Houston, Texas, United States The Post Oak Hotel Full time

    Position Overview:The Post Oak Hotel is in search of a Hotel Security Specialist to enhance our team at the only Forbes Five-Star Hotel in Texas. We are committed to hiring dedicated and professional individuals who create memorable experiences for our guests through genuine service.The Hotel Security Specialist will be tasked with monitoring the hotel...

  • Assistant Hotel Manager

    5 days ago

    Houston, Texas, United States Le Meridien Houston Downtown Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team at Le Meridien Houston Downtown. In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests.Key ResponsibilitiesAssist the...

  • Front Desk Representative

    13 hours ago

    Houston, Texas, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at MCR Hotels. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive,...

  • Front Office Representative

    3 days ago

    Houston, Texas, United States Pyramid Global Hospitality Full time

    About UsPyramid Global Hospitality is a hospitality company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique...

  • Front Desk Agent

    2 months ago

    Houston, Texas, United States The Post Oak Hotel at Uptown Houston Full time

    Overview Guest Service Agent The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests' first point of contact during their stay...