Front Office Operations Supervisor

2 weeks ago


Houston, Texas, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, guest service aides, concierge staff, and PBX operators.
  • Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as needed.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all daily transactions, including those that are less frequent.
  • Review and verify AM and PM discrepancy reports with precision.
  • Coordinate with Housekeeping and Engineering Departments regarding guest room status, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, efficiently checking them in and out of the hotel, addressing their questions, and assisting with their needs.
Work Environment

Join a dynamic team at a leading hospitality establishment that values exceptional guest experiences. Our location is strategically positioned to provide easy access to various business and leisure destinations, enhancing the overall guest experience.

Candidate Profile

Desired Attributes
  • Ability to maintain composure while managing high-pressure situations and addressing guest concerns.
  • Strong work ethic and self-motivation.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A collaborative team player who is dedicated to delivering outstanding service to our guests.


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