Field Service Engineer

1 week ago


Dallas, Texas, United States ITW Full time
Job Title: Field Service Engineer

At Loma Systems, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for servicing our Metal Detection, X-Ray, and Checkweighing products at customer sites throughout the USA.

Key Responsibilities:

  • Travel to customer sites to deliver efficient field support and ensure our products are operating at peak efficiency.
  • Verify that machines are calibrated and tested properly, and commission and test machines using certified test procedures.
  • Perform preventative maintenance and emergency service at customer sites, accurately documenting and reporting all service-related activities.
  • Promote sales of additional Loma product offerings, such as service contracts, new equipment leads, and spare parts kits.
  • Provide timely feedback on equipment reliability and design, and maintain a satisfactory parts inventory.
  • Exercise safe working practices and procedures at all times, and conduct on-site training with customer personnel to ensure proper operation of equipment.

Requirements:

  • High school diploma required; Associates degree from a technical school preferred.
  • Minimum 3 years of previous experience in field customer service work or 4 years of military experience required.
  • Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field.
  • Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics.
  • Professional communication skills, with the ability to resolve customer issues and defuse conflict.

Benefits:

  • Comprehensive benefits package, including medical, dental, and vision benefits, flexible spending and health saver accounts, 401(k) retirement savings program, paid vacation, sick days, and holidays.
  • Wellness and fitness program, advancement opportunities, educational assistance, volunteer and matching charitable gifts programs, and employee assistance program.

About Loma Systems:

Loma Systems is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. We pride ourselves in delivering on our commitments, providing high-quality technical service and trusted advice to our customers.

About ITW:

ITW is a Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment. We live by a philosophy of autonomy and a decentralized culture, which means we can offer a personalized experience to each and every employee, while providing the career progression and stability that comes from working for a larger organization.



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