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Customer Service Representative

2 months ago

Jacksonville, Florida, United States Icon V Full time
Job Overview

Position Title: Customer Service Representative

Company: Icon V


Location: Jacksonville, FL

About Icon V:

At Icon V, we pride ourselves on being more than just a digital marketing firm; we are a collective of creative thinkers, strategic planners, and technology enthusiasts committed to elevating your brand's presence. Our journey, which began in 2020, is characterized by groundbreaking solutions, successful marketing initiatives, and a loyal client base.

We are on the lookout for enthusiastic and driven individuals to join our ranks as Customer Service Representatives in Jacksonville, FL. In this role, you will manage both incoming and outgoing communications with customers, delivering outstanding service while promoting our offerings. This position is ideal for those who thrive on customer engagement and enjoy a vibrant work atmosphere.

Key Responsibilities

  • Handle incoming customer calls with professionalism and courtesy.
  • Assist clients with inquiries, provide product details, and resolve issues effectively.
  • Conduct outbound calls to follow up with customers, arrange appointments, or perform surveys.
  • Deliver precise information regarding products, services, and promotional offers.
  • Record customer interactions and update information in the company database.
  • Achieve or surpass individual and team goals related to call volume, sales, and customer satisfaction.
  • Adhere to company protocols for call management and quality assurance.
  • Work collaboratively with colleagues and supervisors to meet departmental objectives.

Qualifications

  • High school diploma or equivalent qualification.
  • Exceptional verbal and written communication abilities.
  • Strong interpersonal skills with a knack for building customer relationships.
  • Capability to multitask and efficiently navigate computer systems.
  • Positive demeanor and eagerness to learn.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as required.

Benefits:

  • Competitive salary structure
  • Comprehensive health, dental, and vision coverage
  • 401(k) retirement savings plan
  • Paid time off and recognized holidays
  • Opportunities for professional growth and development