Customer Support Manager

3 weeks ago


Boulder, Colorado, United States Yes Energy Full time
Job Title: Customer Support Manager

Yes Energy is seeking a highly skilled Customer Support Manager to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction, and helping them optimize application usage.

Key Responsibilities:
  • Provide Tier 1 support to external customers, resolving technical issues and answering questions related to our products.
  • Manage and train support personnel to develop technical and customer service skills.
  • Assist in creating internal onboarding and ongoing training programs for support staff.
  • Develop best practices for the team to improve customer service.
  • Work closely with development staff to facilitate communication about product issues and user experience.
  • Stay current on industry trends, emerging technologies, and best practices to ensure the delivery of cutting-edge technical support services.
Requirements:
  • A minimum of five (5) years of experience in technical customer support, technical support/helpdesk, and/or technical sales roles.
  • A minimum of five (5) years of management experience, preferably in Customer Support.
  • Exceptional customer service skills, with the ability to digest complex technical information and translate it concisely back to customers.
  • Ability to troubleshoot and resolve advanced technical support and application issues.
About Yes Energy:

Yes Energy delivers real-time market data and electric power trading decision solutions. We are a leader in all aspects of information content collection and management, developing and delivering data and market analytics solutions. Our team is dedicated to building a diverse, inclusive, and authentic workplace.

We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, including medical insurance, a 401(k) Plan with matching, flexible vacation, and flexible work schedules.



  • Boulder, Colorado, United States Companalyst Full time

    Job Title: Customer Technical Support SpecialistWe are seeking a highly skilled Customer Technical Support Specialist to join our team at Companalyst. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our software.Key Responsibilities:Provide advanced...


  • Boulder, Colorado, United States Companalyst Full time

    Job Title: Customer Technical Support SpecialistWe are seeking a highly skilled Customer Technical Support Specialist to join our team at Companalyst. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our software.Key Responsibilities:Provide advanced...


  • Boulder, Colorado, United States CE Broker Full time

    CE Broker and EverCheckJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at EverCheck in Boulder, CO. As a key member of our support team, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities* Provide exceptional customer service and technical support...


  • Boulder, Colorado, United States CE Broker Full time

    CE Broker and EverCheckWe are seeking a highly skilled and experienced Customer Support Specialist to join our team in Boulder, CO or Jacksonville Beach, FL.Job Summary:Provide exceptional customer support to our clients via phone, email, and chat.Resolve technical issues and concerns in a timely and professional manner.Collaborate with internal teams to...


  • Boulder, Colorado, United States PetSmart Full time

    About Our StorePetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in ensuring our stores run smoothly and efficiently, providing a safe and fun environment for our pets and pet parents.About Your RoleIn this role, you will be responsible for leading a...


  • Boulder, Colorado, United States CIM Environmental Pty Ltd Full time

    About CIM Environmental Pty LtdCIM Environmental Pty Ltd is a climate-tech scale-up that has created software to help building owners accelerate their journey to net zero emissions.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our growing team and help set the foundations for our...


  • Boulder, Colorado, United States CIM Environmental Pty Ltd Full time

    About CIM Environmental Pty LtdCIM Environmental Pty Ltd is a climate-tech scale-up that has created software to help building owners accelerate their journey to net zero emissions.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our growing team and help set the foundations for our...


  • Boulder, Colorado, United States CIM Environmental Pty Ltd Full time

    About CIM Environmental Pty LtdCIM Environmental Pty Ltd is a climate-tech scale-up that has created software to help building owners accelerate their journey to net zero emissions. We are looking for a highly motivated and experienced Customer Success Manager to join our growing team and help set the foundations for our expansion into the US.Job...

  • IT Support Specialist

    4 weeks ago


    Boulder, Colorado, United States Particle Measuring Systems Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Particle Measuring Systems. As an IT Support Specialist, you will be responsible for providing technical support and expertise to our global operations, ensuring that our systems are efficient, secure, and up-to-date.Key...

  • IT Support Specialist

    4 weeks ago


    Boulder, Colorado, United States Particle Measuring Systems Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Particle Measuring Systems. As a key member of our IT department, you will be responsible for providing exceptional technical support and expertise to ensure the smooth operation of our global systems.ResponsibilitiesEstablish clear escalation procedures for...

  • IT Support Specialist

    4 weeks ago


    Boulder, Colorado, United States Particle Measuring Systems Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Particle Measuring Systems. As a key member of our IT department, you will be responsible for providing exceptional technical support and expertise to ensure the smooth operation of our global systems.ResponsibilitiesEstablish clear escalation procedures for...


  • Boulder, Colorado, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job SummaryAs a Technical Support Specialist at Futran Tech Solutions Pvt. Ltd., you will provide on-site field support to customers, performing basic installations, repairs, upgrades, and maintenance on hardware and equipment. You will assist in the analysis of technical products, systems, and/or software for engineering support.Key ResponsibilitiesProvide...


  • Boulder, Colorado, United States Zayo Group Full time

    Job SummaryZayo Group is seeking a highly skilled Technical Support Tech I to join our team. As a Technical Support Tech I, you will be responsible for providing timely and responsive monitoring for the stability of our multi-state, interconnected wide area network.Key Responsibilities:Proactively monitor the performance of ENA-deployed devices, identifying...


  • Boulder, Colorado, United States Aztec Full time

    Customer Success LeaderZayo is seeking a seasoned Customer Success Leader to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success leaders and managers who provide end-to-end lifecycle support for our Strategic segment.Key Responsibilities:Lead a team of Customer Success leaders...


  • Boulder, Colorado, United States Trimble Full time

    About the RoleWe are seeking a highly skilled Sales Professional to join our Mid Market Customer Sales Team at Trimble, a leader in the construction software industry. As a Customer Sales Account Executive, you will be responsible for growing current Trimble Architecture, Engineering, Construction and Owner (AECO) software customer accounts.Key...


  • Boulder, Colorado, United States Aztec Full time

    Job Title: Head of Customer Success, StrategicZayo is seeking a seasoned leader to drive customer success across our Strategic segment. As Head of Customer Success, you will lead a team of Customer Success leaders and managers, providing end-to-end lifecycle support to our customers.About the RoleThis is a critical role that requires a strong understanding...


  • Boulder, Colorado, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Desktop Support SpecialistFutran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will provide on-site field support to customers, performing basic installations, repairs, upgrades, and maintenance on hardware and equipment.Key Responsibilities:Provide on-site field...


  • Boulder, Colorado, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Desktop Support SpecialistFutran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing on-site field support to customers, performing basic installations, repairs, upgrades, and maintenance on hardware and equipment.Key...


  • Boulder, Colorado, United States Pfizer Full time

    About the RolePfizer's U.S. Hospital Sterile Injectables business is a leading provider of sterile injectable medicines in the United States, with a portfolio of over 200 products spanning more than 10 therapeutic areas. As a Senior Manager, Institutional Customer Marketing, Sterile Injectables Portfolio, you will play a critical role in executing marketing...


  • Boulder, Colorado, United States Whole Connection LLC Full time

    Job Summary:We are seeking a highly organized and detail-oriented Office Support Specialist to join our team at Whole Connection LLC. As an Office Support Specialist, you will be responsible for providing administrative support to our staff, ensuring the smooth operation of our office, and providing exceptional customer service to our clients.Key...