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Customer Support Specialist

2 months ago


Boulder, Colorado, United States Companalyst Full time
Job Title: Customer Technical Support Specialist

We are seeking a highly skilled Customer Technical Support Specialist to join our team at Companalyst. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our software.

Key Responsibilities:
  • Provide advanced technical support to customers via phone, email, and chat
  • Act as a resource for customers on software technicalities, new features, and best practices
  • Collaborate with Sales and Success teams to ensure seamless on-boarding and new account deployment
  • Break down complex problems and explain them in a clear and simple way
Requirements:
  • 1 year of experience providing exceptional software or technical customer support
  • Excellent problem-solving skills and attention to detail
  • Customer-centric and interested in providing a positive customer experience
  • Ability to handle a high-volume workload
  • Excellent listening, verbal, and written communication skills
What We Offer:
  • Top-tier health, dental, and vision insurance for you and your family
  • 401(k) plan
  • Substantial work-from-home options
  • Ergonomic in-office workstations
  • Generous PTO and sick time accruals
  • 6 paid major holidays

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.