Field Service Specialist and Employee Owner

2 weeks ago


Milwaukee, Wisconsin, United States Western Building Products Full time
Job Overview

Position: Field Service Specialist

Employment Type: Full-time

Overview:

We are in search of a proficient Field Service Specialist to become a part of our dedicated team. The successful candidate will play a crucial role in delivering post-installation technical assistance to our clients. The ideal individual will possess the ability to operate autonomously as well as collaboratively, showcasing exceptional communication and analytical skills.

Key Responsibilities:

  • Deliver on-site technical support to clients by making necessary adjustments, performing repairs, and replacing components as required.
  • Diagnose and troubleshoot technical issues effectively.
  • Order necessary parts from inventory or suppliers to ensure completion of tasks.
  • Engage professionally with Sales Managers and clients.
  • Maintain detailed records of services rendered through written documentation and imaging.
  • Plan and travel to scheduled appointments within the designated area.
  • Operate and maintain the company vehicle and its contents.
  • Adhere to safety protocols and guidelines.

We are committed to making a difference: Civility, Community, Security, Commitment, Opportunity.

Benefits of Employee Ownership at Western:

  • Wealth accumulation through company-funded retirement contributions, ranging from 10-25% of W2 earnings.
  • Monthly profit-sharing through our bonus and incentive plan.
  • Comprehensive health coverage for you and your family, including medical, dental, and vision.
  • Eight paid holidays each year.
  • Paid Time Off (PTO) accrued from the first day of employment.
  • Life, short-term, and long-term disability insurance at no cost.
  • Employee Assistance Program (EAP) available.
  • Opportunities for training, growth, and professional development.
  • Chance to become an owner.

Qualifications:

  • High school diploma or equivalent.
  • Technical degree or certification is preferred.
  • Minimum of 2 years of experience in a related position.
  • Strong technical aptitude and knowledge of millwork.
  • Excellent communication and problem-solving abilities.
  • Capability to work independently as well as part of a team.
  • Valid driver's license.
  • Physical ability to lift and transport heavy or awkward materials.

We are an equal opportunity employer and encourage applicants from diverse backgrounds. If you are a skilled Field Service Specialist seeking a rewarding and challenging opportunity, we invite you to consider joining our team.



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