Customer Service Representative/BDC Agent

3 days ago


ValdeReuil, Normandie, United States Modern Auto CO Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative/BDC Agent to join our team at Modern Auto CO. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying experience for our customers.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner, either via phone, email, or in-person.
  • Schedule appointments and sales, meeting or exceeding sales targets.
  • Maintain accurate records of customer interactions and sales activity.
  • Stay up-to-date on dealership products and services, as well as federal, state, and local laws governing retail automobile sales.
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty.
Requirements
  • High School Diploma or equivalent.
  • Two plus years of related experience and/or training, or a combination of education and experience.
  • Valid state driver's license.
Preferred Qualifications
  • Ability to read, write, and comprehend simple instructions, short correspondence, reports, and memos.
  • Ability to effectively present information in one-on-one and small group situations.
  • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



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