Customer Service Representative

18 hours ago

Largo, Florida, United States SPECTRUM Full time
Job Title: Call Center Sales Rep

Job Summary:

We are seeking a highly motivated and results-driven Call Center Sales Rep to join our team. As a Call Center Sales Rep, you will be responsible for maximizing sales opportunities by effectively answering and handling inbound sales calls.

Key Responsibilities:

  • Actively support all efforts to simplify and enhance the customer experience.
  • Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.
  • Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone-based selling techniques.
  • Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.
  • Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers.
  • Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
  • Promote and communicate current marketing campaigns and promotions.
  • Work with other departments, as necessary, to resolve customer issues.

Requirements:

  • Ability to read, write, speak, and understand English.
  • Ability to communicate with customers and colleagues in a clear, straightforward, and professional manner.
  • Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals.
  • Demonstrated computer and consumer electronics skills.
  • Ability to use personal computer and appropriate software applications to include billing system and other role-related tools.
  • Effective verbal and written communication skills.
  • Effective organizational skills.
  • Ability to prioritize and organize effectively.
  • Ability to show judgment and initiative and to accomplish job duties.
  • Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone).
  • Ability to perform job at workstation for prolonged periods of time.
  • Ability to work variable hours; may include weekends, holidays, and split days off.

Preferred Qualifications:

  • Call center sales experience preferred 2 years.

Working Conditions:

Office environment.

About Us:

Spectrum is a leading provider of cable communications and a proud member of the Charter Communications family. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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