Genesys Cloud CX Solution Architect

5 days ago


Alpharetta, United States VySystems Full time

Role: Genesys Cloud CX Solution Architect

Key Responsibilities:

Design, implement, and maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment.

Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) systems.

Collaborate with cross-functional teams to ensure seamless functionality and scalability of the Genesys contact center system.

Utilize visual diagram tools to design and document complex call flows.

Stay up-to-date with the latest Genesys Cloud CX features and best practices.

Work with financial / banking / investment firms to implement Genesys Cloud CX solutions.

Requirements:

Experience working with Genesys Cloud CX and legacy Genesys (Engage) systems.

Strong understanding of IVR and ACD technologies.

Excellent communication and documentation skills.

Ability to work in a hybrid environment (onsite and remote).

Please share your resume with ram.r@vysystems.com and connect with me on LinkedIn.



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