Genesys Cloud CX Solution Architect
3 weeks ago
Role: Genesys Cloud CX Solution Architect
Key Responsibilities:
Design, implement, and maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment.
Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) systems.
Collaborate with cross-functional teams to ensure seamless functionality and scalability of the Genesys contact center system.
Utilize visual diagram tools to design and document complex call flows.
Stay up-to-date with the latest Genesys Cloud CX features and best practices.
Work with financial / banking / investment firms to implement Genesys Cloud CX solutions.
Requirements:
Experience working with Genesys Cloud CX and legacy Genesys (Engage) systems.
Strong understanding of IVR and ACD technologies.
Excellent communication and documentation skills.
Ability to work in a hybrid environment (onsite and remote).
Please share your resume with ram.r@vysystems.com and connect with me on LinkedIn.
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