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Genesys Cloud Solutions Engineer

1 month ago

Alpharetta, United States APN Consulting Full time
Job Title: Genesys Cloud Solutions Engineer

Type:
Contract

Location:
Alpharetta, GA

Job Description:

We are seeking a highly skilled Genesys Cloud Solutions Engineer to join our team at APN Consulting. As a key member of our team, you will be responsible for designing, implementing, and maintaining Genesys Cloud CX solutions, focusing on integration and deployment in a cloud environment.

Key Responsibilities:

  • Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) systems.
  • Experience working with Genesys Designer and migrating call and routing flows from Engage to Cloud CX.
  • Collaborate with cross-functional teams to ensure seamless functionality and scalability of the Genesys contact center system.
  • Develop and maintain technical documentation and knowledge base.


Requirements:

  • 6-8 years of experience in Genesys Cloud CX solution implementation and maintenance.
  • Strong understanding of cloud infrastructure and integration.
  • Excellent communication and documentation skills.
  • Experience working with financial / banking / investment firms is a plus.


What We Offer:

APN Consulting offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.