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Cloud Infrastructure Specialist

1 month ago

Alpharetta, United States Zenith Full time
Job Title: Cloud Engineer

We are seeking a skilled Cloud Engineer to join our team at Zenith. The ideal candidate will have experience designing, implementing, and maintaining Genesys Cloud CX solutions in a cloud environment.

Key Responsibilities:
Design and implement Genesys Cloud CX solutions
Configure and manage IVR and ACD systems
Experience with Genesys Designer and legacy Genesys (Engage) is a plus

Requirements:
6-8 years of experience in cloud engineering
Excellent communication and documentation skills
Experience working with cross-functional teams

Preferred Skills:
Experience with Conversational & Generative AI
Familiarity with financial / banking / investment firms
Proficiency in visual diagram tools (e.g. Visio, LucidChart)

About Zenith:
Zenith is a leading provider of cloud-based contact center solutions. We are committed to delivering exceptional customer experiences and are seeking talented individuals to join our team.