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Medical Office Coordinator

2 months ago

Marina, California, United States LifeStance Health Full time

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities:

  • Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.
  • Provide exceptional customer service, responding quickly and appropriately to patient needs.
  • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
  • Collect all in-person and telehealth co-payments and account balances at the time of service.
  • Complete insurance eligibility verification and reach out to patients to resolve any issues.
  • Provide general clinician support, assisting clinicians with administrative questions and/or duties.
  • Maintain a pleasant, secure, and motivational working environment in the Practice.

Requirements:

  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential Information (HIPAA).

Education and Experience:

  • High School or equivalent required, associates/bachelor's degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.