Global Client Experience Director

6 days ago


San Francisco, California, United States SafelyYou Full time

**Responsibilities**

This position involves overseeing the day-to-day Client Service Team, ensuring timely and accurate resolution of client inquiries and issues. Responsibilities include:

  • Triage, issue management, owning client escalations, and supporting customer communication
  • Monitoring team performance and adherence to SLAs
  • Developing KPIs to drive continuous improvement
  • Identifying areas for improvement in service delivery processes and implementing changes
  • Analyzing client feedback and service data to make recommendations

You will also manage and oversee an offshore team, ensuring performance expectations are met.



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