Operations Support Specialist
3 weeks ago
The Operations Support Representative serves as a vital support role to the members and staff of Telhio Credit Union. This position is responsible for researching and resolving member issues, processing service requests, and maintaining accurate records.
Key Responsibilities- Process court orders and subpoenas within established deadlines
- Fulfill all requirements of court orders and subpoenas
- Pull copies of items, including deposits, requested by members
- Perform check-free account maintenance
- Verify address changes from data change reports
- File GAP claims for direct and indirect loans
- Maintain dormant and inactive accounts, and report unclaimed funds to the state annually
- Process indirect gap loans, garnishments, and tax levies, e-statement requests, IRS backup withholding requests, MRC policy cancellations, miscellaneous payments, management-approved extension agreements, and due date changes, warranty refunds on charged-off indirect products, payoffs, insurance, and member checks received in the office, encoding errors, weekly processing of share charge-offs, credit life and disability claims, all mail returned for bad addresses, loan breaks, and SSCRA for members active in the military
- Answer verification of deposit requests
- Order office supplies as needed
- Charge-off member loan accounts authorized by the Board of Directors each month
- Close all member accounts upon realization of a loss
- Post checks returned to Telhio from the lockbox company
- Verify and load stop payments for corporate checks and member share draft accounts
- Mail denied loan letters
- Perform functions as scanner each day, with hours designated by management
- Responsible for pulling and working monthly reports
- Process special projects and reports as assigned
- Solid system knowledge, including FSP and Ultradata
- Strong computer/PC skills, with ability to operate standard office equipment, such as copiers and calculators
- Retail/financial sales experience a plus
- Experience in ACH, court orders, and share draft policies
- Effective communication skills (oral and written)
- Strong organizational skills to provide a high level of accuracy on all documents and data input
- Efficient and able to maintain confidentiality of all member account activities
- High School diploma or GED required
- Telhio applicants must pass a background check, including credit, drug screen, bondability, and criminal background
- Competitive pay
- Several medical plan options, dental, free vision, free life, and free disability insurance
- Additional financial incentive programs for employees enrolled in our insurance
- 6% matching and immediately vested 401(k) plan
- Generous schedule for paid holidays, vacation, and personal time for a healthy work-life balance
- Opportunity for personal career growth, continued education, and mentorship programs
- Volunteer opportunities impacting the local community
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