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IT Support Specialist
2 months ago
We are seeking a highly skilled IT Support Specialist to join our team at Expedient. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal staff.
Responsibilities:- Process and prioritize incoming client phone calls, emails, and job ticket questions and/or requests for service-related assistance.
- Utilize the trouble ticket system to log all requests and problems/resolutions, including documentation of special requests and customizations considered important for future support.
- Monitor operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
- Check in clients to provide them with physical access to their servers and equipment using a strict level of security protocol.
- Communicate with clients and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to client requests.
- Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution.
- Associate's degree in a technical discipline or equivalent work experience and industry technical certifications (e.g., CCNA, CCENT, MCSE, CompTIA Network+, CompTIA A+, etc.).
- Demonstrated level of competency with internet technologies, including principles of networking, Cisco, Juniper, Windows operating system, and familiarity with basic UNIX commands.
- Experience in a technical support or helpdesk role requiring client support.
- Strong analytical and independent problem-solving skills.
- Professional and strong verbal communication skills.
- Ability to cover weekends or call-offs as needed.
- Ability to pass pre-employment screens.
- Ability to work 12-hour shifts.
We offer a comprehensive benefits package, including 3 weeks of paid time off, top-tier medical, dental, and vision insurance, 401(k) with a generous match, and a paid day off to celebrate your birthday each year.
We are committed to providing our employees with an environment that promotes collaboration and individual success. Our Operations Support Center employees enjoy a relaxed dress code and free snacks and beverages.
To apply, please submit your resume and a cover letter explaining your interest in the position.
