Residential Warranty Coordinator

2 days ago


Genoa City, Wisconsin, United States Taylor Morrison Full time
About Us

Taylor Morrison is a leading homebuilder in the United States, dedicated to delivering exceptional quality and customer service to our homeowners. We are committed to building strong relationships with our customers, employees, and partners, and to creating value for our stakeholders.

Job Responsibilities:
The Community Service Manager I will be responsible for providing excellent customer service to Taylor Morrison homeowners, addressing their concerns and issues in a prompt and courteous manner. The successful candidate will also be responsible for supporting the Customer Service department in ensuring that all warranty service is performed in a timely and efficient manner. This will include becoming proficient in data entry into BuildPro, conducting Taylor Morrison procedures for home reviews, addressing new and current homeowner's concerns, and performing accurate assessments of all service requests submitted by homeowners.

Skills and Qualifications:
The ideal candidate will have a High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred. They must possess excellent communication skills and ability to ensure customer satisfaction, computer skills and ability to adapt to company systems, time management skills, be highly organized and detail-oriented, have problem-solving ability, ability to multi-task and remain focused, and ability to travel locally to meet with homeowners.

Salary Range: $45,000 - $60,000 per year, depending on experience.

Why Join Our Team?
Taylor Morrison offers a dynamic and supportive work environment, where you can grow and develop your career. We offer competitive salaries, comprehensive benefits, and opportunities for advancement. If you are passionate about delivering exceptional customer service and building strong relationships with our customers, we encourage you to apply for this exciting opportunity.

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