Customer Care Coordinator

7 days ago

Oklahoma City, United States Home Creations Full time
Job DescriptionJob Description
Description:

Position: Customer Care Coordinator (Residential Home Warranty)

Status: Hourly/Non-Exempt

Location: 2252 N. Broadway

Moore, Oklahoma 73160

Hours: Monday-Friday 8am to 5pm

General Purpose: To provide a high level of support to the Customer Care department

Supervision Received: Works under the direct supervision of the Director of Customer Care.

Supervision Exercised: None


Essential Duties and Responsibilities:

  • Perform general clerical duties; throughout the Customer Care department
  • Responsible for preparing and distributing reports
  • Responsible for coordinating warranty appointments and surveys
  • Interacting with customers, vendors, and subcontractors
  • Responsible for issuing work orders and purchase orders
  • Compile Directors weekly, monthly, yearly, and quarterly reports
  • Responsible for ordering supplies and inventory management
  • Support entire warranty department
  • Answer incoming calls (multi-line)
  • Collect and maintain PC information, filing documents in secure location
  • Coordinates various office support services
  • Send out reminders for meetings and projects
  • Present recommendations to Director of Customer Care
  • Take notes for department meetings in absence of the Sr. Customer Care Coordinator
  • Compose warranty manuals
  • Scan confidential documents into system
  • Assist with any other duties assigned
Requirements:

Minimum Qualifications:

  • High school diploma/GED
  • One (1)+ year of general office/administration experience
  • 1+ year experience in customer care or customer service

Knowledge, Skills, and Ability:

  • Knowledge of general office practices
  • Ability to establish priorities
  • Ability to work in a fast -paced environment
  • Ability to interact with variety of personalities
  • Ability to answer a multi-line telephone system
  • Ability to work independently
  • Ability to meet strict guidelines
  • Ability to communicate professionally
  • Good attendance and punctuality is mandatory
  • Demonstrate attention to detail
  • Willingness to be a member of a dedicated team
  • Must have good people skills; professional appearance.
  • Must be patient and understanding
  • Strong organizational and communication skills
  • Strong customer service skills
  • Demonstrate knowledge and proficiency in working with computers and other types of technology

Work Environment: Office environment. Sitting for extensive period of time is required. Moderate typing with fingers, including some 10-key and hand-eye coordination for computer data entry. Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry office equipment/files up to 30 lbs.


Physical Demands: Must be able to carry equipment in excess of over 30 lbs.


Tool and Equipment: Computer, MS Office (Excel, Word, etc.), multi-line phone system, fax and general office equipment.


Expectations for all Employees:

All employees will support the organization's mission and vision by exhibiting the following behaviors:

  • Excellence and competence
  • Collaboration and innovation
  • Respect and Dedication
  • Accountability and Ownership

HC Employees LLC (dba Home Creations) is an equal opportunity employer



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