Warranty Admin

2 days ago

Platte City, United States Central Power Systems & Services Full time
Job Details

Job Location
Platte - Platte City, MO

Position Type
Full Time

Education Level
High School

Job Shift
Day

Job Category
Admin - Clerical

Description

Central Power Systems and Services Hiring Event

Dec. 3- 3pm- 7pm Dec. 4- 9am-4 pm

YMCA 3101 Running Horse Road, Platte City, MO 64079

Please bring your resume

We are hiring a Warranty Admin to assist our Service department within our Corporate branch in Platte City, MO.

Who we are:

Central Power Systems & Services (CPS&S) is the only authorized distributor for Allison Transmissions, Detroit Diesel, and MTU and Mercedes engines in Kansas, Missouri and Northern Oklahoma. CPS&S has been serving the Commercial Equipment needs of the lower Midwest region with top quality On-Highway, Industrial and Power Generation products and services since 1954.

What you'll do:
  • Oversee and process warranty claims from multiple OEMs that we represent.
  • Partner closely with service teams to establish guidelines for warranty coverage, good-will policy and implement recommendations for continuous improvement.
  • Coordinate service/parts department to ensure successful activities for warranty campaigns, field returns and analytics for cost recovery from suppliers.
  • Provide guidance for warranty policy and procedures from multiple OEMs to our customers and service department.
  • Provide recommendations and implement policy & procedure changes in accordance with the OEMs we represent.
  • Communicate with customers to provide timely updates on claims status and address and resolve related issues and queries.
  • Provide outstanding customer service and world class support in a large, fast paced corporate environment.
  • Proactively make recommendations for future improvements, exercise judgement within defined procedures and practices to determine appropriate action
  • Maintain a comprehensive product knowledge.
  • Perform additional administrative tasks as needed
If you are ready for a rewarding career, apply here now

Our Company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state or local law

Qualifications

Qualifications:
  • Experience in Detroit/ Allison/ Construction equipment warranty or related service industry.
  • Experience in Excede or similar working systems.
  • Ability to organize and drive continuous improvement.
  • Exceptional ability to interface and collaborate with individuals, groups, and vendors.
  • Excellent oral and written communication skills.
  • Excellent typing and organizational skills.

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