Emergency Response Coordinator

1 week ago


Virginia Beach, Virginia, United States Reliance Medical Transport Full time

Reliance Medical Transport

Job Summary

The Emergency Response Coordinator plays a vital role in our organization, serving as the primary point of contact for emergency and non-emergency calls. They effectively receive, transmit, and track information to ensure timely responses.

Key Responsibilities
  • Receive emergency and non-emergency calls from various sources
  • Gather essential information from callers, including location and personal details
  • Dispatch available units to the correct locations in a prompt manner
  • Maintain accurate logs of all calls and dispatched units for future reference
  • Enter call information and records into our secure database system
  • Prioritize multiple emergency scenarios simultaneously, ensuring efficient resource allocation
  • Stay informed about the current status and activities of units in the area
  • Monitor vehicle and personnel activity during shifts to optimize response times
Requirements
  • Demonstrate expertise in police codes and law enforcement terminology to ensure effective communication
  • Possess knowledge of radio frequency operations and police dispatch systems
  • Exhibit exceptional composure under pressure, remaining calm in crisis situations
  • Demonstrate excellent listening skills to accurately capture caller information
  • Communicate clearly and effectively with team members and stakeholders
  • Show attention to detail when documenting call information and records
  • Be proficient in using radio dispatch systems to facilitate efficient communication
  • Demonstrate ability to maintain alertness during long shifts while working in a fast-paced environment
  • Exercise quick thinking and problem-solving skills to address emerging situations
  • Demonstrate strong organizational abilities to manage multiple priorities and deadlines
Work Environment

This role is primarily based in our dispatch office, where you will spend most of your time receiving and directing calls. The majority of your time will be spent sitting at a computer and/or radio dispatch unit. This position can be highly demanding and requires individuals who thrive in fast-paced environments.

$48,500 - $63,000 per year



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