Norfolk Emergency Dispatch Coordinator

4 weeks ago


Virginia Beach, Virginia, United States Sentara Full time

Company Overview:

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Sentara Health is a leading healthcare provider in the region, committed to delivering high-quality patient care and improving health outcomes. Our organization prides itself on its diverse and inclusive workforce, reflecting the communities we serve.

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Job Description:

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We are currently seeking a full-time evening shift Hospital Emergency Dispatch at Sentara in Norfolk. As a critical member of our team, you will play a vital role in facilitating emergent and non-emergent communication both externally and internally.

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You will be responsible for receiving, activating, and tracking complex emergency alerts such as Security, Facility, and Medical Alerts. Additionally, you will activate paging groups, contact on-call providers and teams, coordinate responses from physicians, specialized nursing teams, air and ground transport, and others.

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Your work will involve utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations.

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Required Skills and Qualifications:

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  • Two years of customer service and two years of call center experience required
  • One year of EMS and/or healthcare preferred
  • Critical thinking, listening, typing, and computer skills required
  • High School Diploma or Equivalent
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Salary: Estimated annual salary: $45,000 - $60,000

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Benefits:

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Sentara employees enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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Location:

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Norfolk, VA



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