Technical Support Specialist
3 days ago
We are seeking a highly motivated and organized Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and internal orchestration of company processes.
Key Responsibilities:- Provide support services to clients through calls, emails, and chat
- Answer technical questions and review platform features
- Discuss feature requests and issues with the support team
- Meet with the support team daily to review current tickets and weekly to review KPIs and opportunities for improvement
- Help prioritize and create support projects and support the Development Team with new releases
- Quality assurance testing and create system and email release notifications for clients
- Connect with Clients to help Beta test features and update/Publish new documentation
- Help center updates, including release notes and API documentation
- Liaison with the development team about client needs and improve workflows and processes
- Proficient computer skills and the ability to learn new software quickly
- Excellent time management, decision-making, prioritization, and organization skills
- Great communication skills and ability to work in a team environment
- Proven technical aptitude, proven customer service aptitude
- Professional written & oral communication skills
- Strong deductive logic, decision making & analytical skills
- High level of personal initiative and professionalism
- Stable internet connection of 50Mbps and dedicated office space away from potential distractions
- Education: College Diploma Preferred
- Customer support experience
- Knowledge of Affiliate Marketing Industry
- Technical skills in Google Workspace, HubSpot, and other related software
- Basic knowledge of JavaScript, HTML, or CSS
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Technical Support Specialist
2 weeks ago
Lehi, Utah, United States Technology Search Group Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide timely and effective support...
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Technical Support Specialist
2 weeks ago
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Technical Support Specialist
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Lehi, Utah, United States Technology Search Group Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide timely and effective support services to clients through...
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Technical Support Specialist
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Lehi, Utah, United States WeLink Full time{"title": "Technical Support Representative", "description": "About WeLinkWeLink is a next-generation wireless internet service provider that uses the latest millimeter wave technology to deliver fast and reliable internet connectivity.Our team is passionate about providing exceptional customer service and ensuring that our customers have a seamless...
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Technical Support Specialist
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Technical Support Specialist, FlashArray
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IT Support Specialist
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Lehi, Utah, United States SNI Technology Full timeJob SummarySNI Technology is seeking a skilled Desktop Support professional to join our team. As a Desktop Support specialist, you will work closely with our IT infrastructure team to resolve technical issues and provide top-notch support to our clients.Key Responsibilities:Technical Support: Provide timely and effective technical support to clients,...
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IT Support Specialist
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Lehi, Utah, United States Serenity Healthcare Full timeJob SummarySerenity Healthcare is seeking a highly skilled IT Support Specialist to join our team. As a key member of our corporate office, you will be responsible for procuring, configuring, and managing hardware and software to drive business growth.Key ResponsibilitiesMonitor and maintain computer systems and networks, including Office 365 and VoIP...
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Technical Support Analyst
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Lehi, Utah, United States TokenEx Full timeAbout TokenExAt TokenEx, our goal is to enhance and secure payment processes for businesses worldwide. We are developing a comprehensive platform that streamlines payment transactions while safeguarding sensitive payment information. For businesses that recognize the strategic importance of payment solutions, TokenEx offers a robust optimization platform...
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Technical Support Intern
1 month ago
Lehi, Utah, United States Reef Capital Partners Full timePosition: IT Help Desk InternSalary: $20-22/hr; Part-timeCompany: Reef Capital PartnersAbout the Company:Reef Capital Partners (RCP) is a prominent commercial real estate investment firm that specializes in private credit and private equity investments. Established in 2005, Reef has successfully executed over 500 transactions with a cumulative value nearing...
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Technical Support Intern
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Lehi, Utah, United States Reef Capital Partners Full timePosition: IT Help Desk InternSalary: $20-22/hr; Part-timeCompany: Reef Capital PartnersAbout the Company:Reef Capital Partners (RCP) is a prominent commercial real estate investment firm, focusing on both private credit and private equity investments. Established in 2005, Reef has successfully completed over 500 transactions, amassing an aggregate value...
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Technical Support Intern
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Lehi, Utah, United States Reef Capital Partners Full timePosition: IT Help Desk InternSalary: $20-22/hr; Part-timeCompany: Reef Capital PartnersAbout the Company:Reef Capital Partners (RCP) is a prominent commercial real estate investment firm with a focus on private credit and private equity investments. Established in 2005, Reef has successfully executed over 500 transactions, amassing nearly $2 billion in total...
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Technical Support Analyst
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Lehi, Utah, United States TokenEx Full timeAbout TokenExAt TokenEx, our goal is to enhance and secure payment processes for businesses worldwide. We are developing a comprehensive platform that streamlines payment transactions while safeguarding sensitive payment information. For businesses that recognize the strategic importance of payment solutions, TokenEx offers a robust platform designed for...
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Customer Support Specialist III
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Lehi, Utah, United States Insurance Services Office Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist III to join our team at Insurance Services Office. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and accurate support to clients via phone and chatManage...
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Customer Support Specialist
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Lehi, Utah, United States Technology Search Group Full timeJob Summary:Technology Search Group is seeking a highly motivated and organized Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.About the Role:The ideal candidate will have some experience with affiliate...
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Customer Support Specialist
1 week ago
Lehi, Utah, United States Pure Storage Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Pure Storage. As a key member of our support team, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesCoordinate all inbound technical support inquiries from customers, partners,...
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Customer Support Specialist
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Lehi, Utah, United States Verisk Analytics Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Verisk Analytics. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers via various communication channels.Key ResponsibilitiesTechnical Support: Provide timely and effective...
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Technical Specialist
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Lehi, Utah, United States Advanced Engineering & Environmental Services, Inc. Full timeAbout the RoleWe are seeking a highly skilled Electrical Engineering Project Manager/Technical Specialist to join our team at Advanced Engineering & Environmental Services, Inc. in Lehi, UT. As a key member of our team, you will be responsible for leading business development and designing, developing, and implementing complex electrical systems and...