Technical Support Specialist

3 days ago


Lehi, Utah, United States Technology Search Group, Inc. Full time
About the Job

We are seeking a highly motivated and organized Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and internal orchestration of company processes.

Key Responsibilities:
  • Provide support services to clients through calls, emails, and chat
  • Answer technical questions and review platform features
  • Discuss feature requests and issues with the support team
  • Meet with the support team daily to review current tickets and weekly to review KPIs and opportunities for improvement
  • Help prioritize and create support projects and support the Development Team with new releases
  • Quality assurance testing and create system and email release notifications for clients
  • Connect with Clients to help Beta test features and update/Publish new documentation
  • Help center updates, including release notes and API documentation
  • Liaison with the development team about client needs and improve workflows and processes
Requirements:
  • Proficient computer skills and the ability to learn new software quickly
  • Excellent time management, decision-making, prioritization, and organization skills
  • Great communication skills and ability to work in a team environment
  • Proven technical aptitude, proven customer service aptitude
  • Professional written & oral communication skills
  • Strong deductive logic, decision making & analytical skills
  • High level of personal initiative and professionalism
  • Stable internet connection of 50Mbps and dedicated office space away from potential distractions
  • Education: College Diploma Preferred
Preferred Qualifications:
  • Customer support experience
  • Knowledge of Affiliate Marketing Industry
  • Technical skills in Google Workspace, HubSpot, and other related software
  • Basic knowledge of JavaScript, HTML, or CSS


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