Technical Support Specialist

5 days ago


Lehi, Utah, United States JobNimbus Full time
Job Description

We are passionate about delivering exceptional customer experiences at JobNimbus. Every individual has a unique journey, and we're on a mission to empower our users to achieve their goals.

Key Responsibilities:

  • Provide timely and professional support to our users through various communication channels.
  • Troubleshoot and resolve software issues, escalating complex cases to our technical escalation team as needed.
  • Proactively submit feedback recommendations to improve our product and enhance the user experience.
  • Offer best practices and guidance to customers on implementing JobNimbus effectively.
  • Collaborate with cross-functional teams to drive process improvements and enhance customer communications.
  • Participate in company events and trade shows to showcase our expertise.
  • Develop in-depth knowledge of JobNimbus to provide expert guidance and support to new users and internal departments.

Requirements:

  • Preferred: 1-2 years of technical support experience.
  • Preferred: 1+ years of customer support experience.
  • Preferred: 1+ years of QuickBooks experience.
  • Strong analytical and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong time-management skills and attention to detail.
  • Ability to find creative solutions to complex problems.
  • Technical knowledge and troubleshooting skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation package.
  • A comprehensive benefits program.
  • A recognition and reward program for outstanding performance.


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