**HR Shared Services Manager**

1 week ago


Peoria, Illinois, United States Advanced Technology Services Full time
About the Role

We are seeking an experienced HR Shared Services Manager to join our team at Advanced Technology Services. As a key member of our HR department, you will be responsible for leading the HR Shared Services team to support critical human resources processes, including performance management, succession planning, leader development, and employee development.

Key Responsibilities
  • Lead the HR Shared Services team to provide support for key human resources processes, including performance management, succession planning, leader development, and employee development.
  • Develop and implement strategies to improve HR processes and programs, including enhancements to existing operational procedures and processes.
  • Provide direct support to and partnership with HR Business Partners, Compensation and Benefits, Recruiting, Employee Experience, Leadership Development, Communications, Safety, Payroll, and all areas of HR.
  • Participate in cross-functional work teams to improve HR processes and programs, including enhancements to existing operational procedures and processes.
  • Responsible for maintaining employee records, including compensation and benefit processes and employee records in HRIS.
  • Conduct audits of HRIS and other systems to ensure complete and accurate data.
  • Oversee information requests and standard work related to documentation, including human resources-related information needed for RFIs, RFPs, M&As, and customer-specific requests.
  • Continuously maintain advanced knowledge of and capability to train others in foundational information for employees related to all human resources policies, procedures, and HR systems.
  • Participate and support development of effective communication and training materials for human resources functions, including employee policy, compensation, and benefits plan changes and overall employee onboarding tasks.
  • Act as a liaison to other human resources functions when necessary.
  • Lead and build the HR team capability.
Requirements
  • Bachelor's degree (B.A./B.S.) from four-year college or university in Business, Human Resources, or related field and 6-10 years of related experience and/or training; or equivalent combination of education and experience.
  • Three or more years of proven supervisory/leadership experience, preferably in a Human Resources-related and/or customer/employee-service type role.
  • Advanced interpersonal, listening, and communication skills, including training and facilitation skills, and a track record of effectively communicating with and influencing at all levels, including providing critical feedback and the ability to help managers and employees navigate through difficult situations.
  • Exceptional organizational and analytical skills, including leadership and capability to train others in time management and customer service skills.
  • Exceptional customer-service skills, including managing question/inquiry intake/response processes with sense of urgency and continuous improvement/root cause analysis to solve mindset.
  • Strong conflict resolution, influencing, relationship management, and emotional intelligence skills.
  • Resilient and flexible, able to multitask and prioritize and have innate ability to understand and accept change and motivate others around change.
  • Technically savvy and strong computer skills, including Microsoft applications, web-based applications, Power BI, Geac, Concur, Workday, and related company and Human Resources-related software as needed.
ATS Leadership Competencies
  • Business and Company Acumen: Lead with honesty and integrity, Build bold and relevant strategies, Welcome and motivate change, Recognize the right outcomes and how they were achieved, Role model safety and wellness.
  • Emotional Intelligence: Provide psychological safety, Be self-aware, Build relationships, Ask for and act on feedback, Respect diverse background and viewpoints.
  • Lead in the Present; Eye to the Future: Commit to accountability, Coach people to their potential, Own talent development and placement, Turn problems into opportunities, Be resilient and flexible.
  • Communicate, Communicate, Communicate: Practice transparency, Build relationships through respect, Be a curious learner and credible teacher, Influence in a proactive, positive way, Ensure cross-functional awareness/decisions.


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