Calibration Service Delivery Leader

6 days ago


Peoria, Illinois, United States Advanced Technology Services Full time
Job Summary

Advanced Technology Services is seeking a highly experienced and skilled leader to fill the role of General Manager. As a key member of our team, you will be responsible for directing all calibration operations, including personnel management, customer relationships, long and short-term strategies, and continuous improvement projects.

Key Responsibilities
  • Strategic Leadership: Develop and implement a clear and attainable vision for calibration service delivery, ensuring optimal resource utilization and the achievement of the business's strategic, growth, and profit objectives.
  • Performance Management: Review analyses of activities, costs, operations, and forecast data to evaluate performance, guide corrective actions, and drive accountability for results.
  • Customer Focus: Optimize customer loyalty through effective service delivery and develop collaborative methods that meet changing business needs.
  • Financial Management: Manage the budget and uphold financial discipline, driving performance to meet or exceed financial objectives.
  • Team Development: Partner with direct reports to build professional development plans, creating growth opportunities and facilitating the timely execution of development activities.
Requirements
  • Education and Experience: Bachelor's degree in a relevant field with over 10 years of manufacturing or industrial experience or an equivalent combination of education and experience.
  • Leadership Skills: Excellent leadership, emotional intelligence, collaboration, critical thinking, and interpersonal skills.
  • Financial Acumen: Strong customer focus with the ability to develop and sustain positive business relationships and excellent financial acumen and experience with managing P&Ls, financial forecasting, proposal development, negotiation, and contract administration.
  • Decision Making: Demonstrated decision making capabilities and ability to delegate effectively to a leadership team.
Preferred Qualifications
  • MBA
  • Value Selling Experience
  • Enterprise Level Relationship Building Experience
  • Acquisition Experience
Competencies
  • Business Acumen
  • Emotional Intelligence
  • Communication
  • Safety
Physical Demands and Working Conditions

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.



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