Customer Service Representative

6 days ago


Melrose Park, Illinois, United States Farmer Brothers Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Farmer Brothers. As a Key Account Customer Service Rep, you will be responsible for providing exceptional customer service to our key account customers, addressing moderately complex issues, and escalating to the Customer Service Manager as needed.

Key Responsibilities
  • Manage and process orders for key accounts and other assigned accounts, ensuring accuracy and timely delivery.
  • Verify order accuracy, including lead time, pricing, ship-to location, and minimum requirements.
  • Supervise orders from entry to delivery, including tracking and invoicing.
  • Proactively identify potential issues in order entry, pricing, and deliveries, and communicate with sales and internal departments as needed.
  • Facilitate documentation, such as COAs, nutritional information, and spec sheets.
  • Collaborate with the account team to ensure accuracy of account setup and pricing.
  • Deliver exceptional customer service and timely follow-up, resolving customer issues effectively.
Requirements
  • High school diploma or General Education Degree (GED) required; college degree preferred.
  • 5+ years of successful phone customer service experience.
  • Previous wholesale experience preferred.
  • EDI and JDE experience a plus.
  • Extensive computer and order entry experience.
  • Experience in the coffee industry or another specialty food product a plus.
Personal and Professional Skillsets
  • Ability to communicate clearly and precisely with customers in written and verbal form.
  • Able to maintain a professional demeanor and treat coworkers with courtesy and respect at all times.
  • Accuracy and attention to detail.
  • Demonstrate interpersonal skills and a positive attitude.
  • Accurate keyboarding and math skills.
  • Team-oriented problem solver who takes ownership of their work.
  • Excellent communication skills, verbal and written, and strong customer service skills.
  • Self-motivated with the ability to work under minimal supervision.
  • Willing to assist others when needed.
  • Ability to multi-task.


  • Melrose Park, Illinois, United States Insight Global Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Answer customer calls and respond to customer...


  • Melrose Park, Illinois, United States Interlake Mecalux Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Interlake Mecalux. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and...


  • Melrose Park, Illinois, United States James Tate - State Farm Agent Full time

    Job OpportunityWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at James Tate - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and contributing to the growth of our successful insurance agency.Key ResponsibilitiesEstablish...


  • Melrose Park, Illinois, United States DELTA SONIC CAR WASH Full time

    About Delta Sonic Car WashWe are a leading car wash and detail shop company that offers a variety of career paths for individuals to grow with us. Our team is recognized nationally as a Top Place to Work, and we take great pride in providing outstanding opportunities and a positive work culture.Job SummaryWe are seeking a Customer Advisor to join our team....


  • Melrose Park, Illinois, United States Manpower Group Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Manpower Group Inc. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients and their customers.Key ResponsibilitiesAssist customers via telephone, email, and other...


  • Melrose Park, Illinois, United States Beth Black - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing strong relationships with customers, identifying their needs, and providing personalized solutions to meet their insurance and financial services...


  • Melrose Park, Illinois, United States DELTA SONIC CAR WASH Full time

    Customer Advisor Job DescriptionAt Delta Sonic Car Wash, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative, you'll be responsible for delivering exceptional customer service, educating customers on our services, and ensuring a positive experience for all who visit our car...


  • Melrose Park, Illinois, United States Armando Perez - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Armando Perez - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and promoting the growth of our insurance agency.Key...


  • Melrose Park, Illinois, United States Armando Perez - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our insurance agency, you will play a vital role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesEstablish and maintain strong relationships with customers,...


  • Melrose Park, Illinois, United States Beth Black - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Beth Black - State Farm Agent, you will play a vital role in providing exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and preferences.Insurance Solutions:...


  • Melrose Park, Illinois, United States Armando Perez - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Armando Perez - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and promoting the growth of our insurance agency.Key...


  • Melrose Park, Illinois, United States DELTA SONIC CAR WASH Full time

    Join Our Team at Delta Sonic Car WashWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative of our team, you will be responsible for providing exceptional customer service and educating customers on our car wash and detail shop services.Key Responsibilities:Provide excellent...


  • Melrose Park, Illinois, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. In this role, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.Key...


  • Melrose Park, Illinois, United States Farmer Brothers Full time

    Job SummaryWe are seeking a highly skilled Key Account Customer Service Representative to join our team at Farmer Brothers. As a Key Account Customer Service Representative, you will be responsible for providing exceptional customer service to our key account customers, addressing moderately complex issues, and escalating to the Customer Service Manager if...


  • Melrose Park, Illinois, United States Farmer Brothers Full time

    Job SummaryWe are seeking a highly skilled Key Account Customer Service Representative to join our team at Farmer Brothers. As a Key Account Customer Service Representative, you will be responsible for providing exceptional customer service to our key account customers, addressing moderately complex issues, and escalating to the Customer Service Manager if...


  • Melrose Park, Illinois, United States Insight Global Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone and email.Key Responsibilities:Assist customers with their inquiries and resolve issues in a timely and professional...


  • Melrose Park, Illinois, United States AGI Full time

    Customer Service Associate at AGIWe are seeking a highly skilled Customer Service Associate to join our dynamic team at AGI, a leading solar company. As a Customer Service Associate, you will play a crucial role in providing exceptional customer service while fostering a collaborative and supportive work environment.Key Responsibilities:Schedule appointments...


  • Melrose Park, Illinois, United States AGI Full time

    Customer Service AssociateAre you passionate about delivering exceptional customer experiences? We are seeking a highly skilled Customer Service Associate to join our dynamic team at AGI, a leading solar company. As a Customer Service Associate, you will play a vital role in scheduling face-to-face appointments and providing top-notch service to our valued...


  • Melrose Park, Illinois, United States AGI Full time

    About AGIAt AGI, we pride ourselves on providing top-notch customer service while fostering a collaborative and supportive work environment. Our team is dedicated to delivering exceptional service to our valued customers, ensuring their needs are met with professionalism and care.Job SummaryWe are seeking a highly motivated and customer-focused individual to...


  • Melrose Park, Illinois, United States AGI Full time

    Customer Service AssociateAGI is seeking a highly skilled Customer Service Associate to join our dynamic team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met with professionalism and care.Key Responsibilities:Schedule face-to-face appointments with...