Customer Service Representative

2 months ago


Melrose Park, Illinois, United States Insight Global Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone and email.

Key Responsibilities:

  • Assist customers with their inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our services and products.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and maintain a thorough understanding of our services and products to effectively communicate with customers.

Requirements:

  • Bilingual - Spanish & English
  • High school diploma
  • Microsoft Office experience
  • 1 year of customer service experience within a call center environment

About Us: Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. We are dedicated to providing a workplace where everyone feels valued, respected, and supported.



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