Customer Service Representative

1 week ago


Melrose Park, Illinois, United States Armando Perez - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Armando Perez - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and promoting the growth of our insurance agency.

Key Responsibilities
  • Establish and maintain strong customer relationships through prompt and friendly service.
  • Provide accurate and timely information to customers regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and promote the development of our business.
  • Collaborate with other agency team members to efficiently meet customer needs and resolve issues.
Requirements
  • Dedicated to providing exceptional customer service.
  • Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive problem-solving skills to resolve customer issues efficiently.
  • Bilingual Spanish language proficiency.
About Us

Armando Perez - State Farm Agent is a reputable insurance agency with a strong commitment to customer satisfaction. Our team is dedicated to providing exceptional service and promoting the growth of our business. We offer a dynamic and supportive work environment, with opportunities for career advancement and professional growth.

Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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