Customer Service Representative

4 days ago


Elkhart, Indiana, United States Career Transitions Full time
About the Role

Career Transitions is seeking a dedicated and detail-oriented Customer Service Representative to join our client team in a manufacturing environment. As a key member of our team, you will be responsible for managing customer inquiries, processing orders, and providing product and service information to ensure a positive customer experience.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Process orders, returns, and exchanges using the company's ERP system.
  • Maintain and update customer accounts, including shipping and billing information.
  • Collaborate with various departments (sales, production, logistics) to ensure timely order fulfillment and resolve customer issues.
  • Track orders and provide accurate updates to customers regarding order status, shipping, and delivery times.
  • Assist customers with product information, pricing, and availability.
  • Manage customer complaints, troubleshoot issues, and escalate more complex cases to the appropriate team.
  • Monitor and ensure compliance with company policies and service level agreements (SLAs).
  • Generate reports and provide data to management as needed.
Requirements
  • High school diploma or equivalent.
  • 2+ years of experience in a customer service role, preferably in a manufacturing environment.
  • Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).


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