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Senior Operations Manager

2 months ago

Pennsauken, New Jersey, United States Liberty Personnel Services, Inc Full time
Job Overview

We are seeking an experienced Senior Operations Manager to lead our operational functions and drive efficiencies across the firm.

The ideal candidate will bring significant experience from the legal sector, with a proven track record in personnel management, human resources, report handling, and process optimization.

Key Responsibilities
  • Leadership and Management: Lead and manage mid-level management and operational teams. Oversee recruitment, development, and performance evaluations. Foster a collaborative and high-performance work environment.
  • Human Resources: Direct HR functions, including recruitment, employee relations, employee retention, benefits management, and compliance with employment laws. Develop and implement HR policies to support a positive workplace culture.
  • Operational Reporting: Prepare and analyze comprehensive operational reports, including financial performance, KPIs, and compliance metrics. Present findings to the executive team and use insights to drive strategic decisions.
  • Process Improvement: Identify inefficiencies and implement process improvements to enhance operational effectiveness. Develop and enforce best practices and standard operating procedures to streamline workflows and optimize productivity.
  • Strategic Planning: Develop and execute operational strategies that align with the firm's business goals. Work closely with the executive team to support strategic initiatives and drive firm growth.
  • Financial Oversight: Oversee budgeting, financial planning, and cost management. Ensure financial operations are aligned with strategic objectives and maintain robust financial health.
  • Client Service Excellence: Ensure the delivery of high-quality client service. Address and resolve client issues, implement feedback, and continuously improve service standards.
  • Compliance and Risk Management: Ensure adherence to legal and regulatory requirements. Develop and implement policies and procedures to manage operational risks and maintain compliance.
  • Technology Management: Oversee the implementation and use of technology solutions to support operational efficiency and innovation. Stay informed about technological advancements and industry trends.
  • Facilities Management: Manage the operations of the physical building to ensure a proper work environment and handle tenant occupancy.
Qualifications
  • Experience: Minimum of 3 years in a senior operational role, preferably within a law firm or legal services environment. Demonstrated experience in personnel management, human resources, report handling, and process optimization.
  • Education: Bachelor's degree in business administration, Management, or a related field. Advanced degree (e.g., MBA, JD) or relevant certifications (e.g., PMP) a plus.
  • Skills: Strong understanding of legal industry operations and challenges. Excellent leadership, communication, and interpersonal skills. Proven ability to manage budgets, handle HR functions, and streamline processes.
  • Attributes: Strategic thinker with a focus on results. Ability to navigate and lead through change. High level of integrity and commitment to the firm's mission and values.