Customer Service Representative

3 days ago


Elkhorn, Wisconsin, United States The Royal Group Full time

Job Summary:

The Royal Group is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.

Key Responsibilities:

  • Take and process customer orders in a timely and accurate manner
  • Address customer inquiries and complaints in a professional and courteous manner
  • Work closely with the sales team, production team, and designers to ensure customer satisfaction
  • Process billing and maintain accurate customer records
  • Coordinate with internal personnel to resolve customer issues
  • Assist in generating supplemental sales and promoting customer loyalty
  • Track warehouse items and ensure availability
  • Analyze monthly usage and re-stocking needs
  • Comply with company policies and procedures

Requirements:

  • 2+ years of related customer service experience
  • High school diploma or GED
  • 3+ years experience working in a manufacturing environment with customer service preferred
  • HRMS computer data-entry experience preferred
  • 2+ years experience in the corrugated box industry preferred

Preferred Skills and Abilities:

  • Excellent communication and interpersonal skills
  • Ability to read and interpret documents such as sales reports and operating instructions
  • Ability to write routine reports and correspondence
  • Ability to add, subtract, multiply, and divide in all units of measure
  • Ability to apply common sense understanding to carry out instructions

About The Royal Group:

The Royal Group is a forward-thinking company with a family feel, a culture of excellence, and a customer-focused approach. We are committed to providing value-added solutions to our customers and are seeking a talented individual to join our team.



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