Branch Manager I

1 week ago


Elkhorn, Wisconsin, United States Advia Credit Union Full time
About the Role

The Branch Manager I position is a key leadership role within Advia Credit Union, responsible for overseeing the operational efforts of the branch. This includes ensuring that established policies and procedures are followed, and that a full range of services are provided to members and prospective members through training, development, and supervision of branch team members.

Key Responsibilities
  • Leadership and Team Management: Lead the operational efforts of the branch, including managing team members to maximize productivity, efficiency, and potential.
  • Customer Service: Provide outstanding service to internal and external members, ensuring that their needs are met and exceeded.
  • Product Knowledge: Display proficiency in all Advia products and services, and coach and manage team members to match products and services to member needs.
  • Operational Efficiency: Ensure proper operational functionality of the branch, including maintaining adequate team coverage and resolving member requests and escalations in a timely manner.
  • Community Engagement: Represent and promote Advia in the community through educational, volunteer, and brand-building opportunities.
Requirements

To be successful in this role, you will need:

  • Experience: Three to five years of similar or related experience, including preparatory experience.
  • Education: A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
  • Interpersonal Skills: A significant level of trust, credibility, and diplomacy is required, with the ability to communicate effectively with customers, direct and indirect reports, and outside vendors.
  • Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
  • Working Conditions: Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise.

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