Technical Support Professional
3 days ago
We are Premier Solutions Hi, LLC, a minority woman-owned technology services company based in Honolulu, Hawaii.
Salary Range:$65,000 - $85,000 per year, depending on experience
Job DescriptionThe Technical Support Professional is responsible for providing first-level IT support to staff members. Key responsibilities include answering help desk tickets, troubleshooting technical issues, setting up user accounts, and maintaining desktops, printers, and other peripherals.
- We design and maintain websites, generate and revise web pages, work with content contributors, and respond to user comments for internet, extranet, and intranet sites.
- We provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- We resolve client issues by identifying problems, researching answers, and guiding clients through corrective steps.
- We improve client references by writing and maintaining documentation.
- We participate in the development of client training programs by identifying learning issues and recommending instructional language.
- We avoid legal challenges by monitoring compliance with service agreements.
We seek a highly motivated and experienced Technical Support Professional to join our team. The ideal candidate will have:
- Experience in providing help desk support in an IT environment.
- Knowledge of basic troubleshooting techniques for hardware and software issues.
- Prior information technology or systems administration experience is preferred.
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