Technical Support Specialist

3 days ago


Tacoma, Washington, United States Alakai Services and Poe'hana Group, Inc. Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking a skilled Technical Support Specialist to provide first-level IT support to our staff. The successful candidate will be responsible for answering help desk tickets, troubleshooting and resolving technical issues, setting up user accounts, and maintaining desktops, printers, and other peripherals.

Duties and Responsibilities:

  • Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Improve client references by writing and maintaining documentation.
  • Accommodate client disabilities by recommending devices and techniques.

Requirements:

  • Experience in providing help desk support in an IT environment.
  • Knowledge of basic troubleshooting techniques for hardware and software issues.
  • Prior information technology or systems administration experience preferred.

Salary and Benefits:

The salary for this position is estimated at $60,000 per year, based on industry standards and comparable positions in the area. Our company offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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