IT Support Specialist with Technical Expertise
7 days ago
At Sprague Pest Solutions, we're passionate about delivering uncompromising service to our clients. As an IT Help Desk Technician, you'll play a critical role in ensuring our team members have the technical support they need to excel.
We're seeking a highly skilled and experienced professional with expertise in troubleshooting desktops, laptops, printers, and mobile devices (iOS & Android). Your exceptional communication and interpersonal skills will enable you to effectively collaborate with our team to develop and document support procedures.
This is a full-time position based at our Corporate Office, Monday through Friday, 8 hours a day (40 hour week), with a competitive salary of $22-25+ an hour DOE. Our comprehensive benefits package includes health, vision, dental insurance within 30 days of hire, 401(k) after 1 year, paid time off, child care assistance, and college savings plan.
The ideal candidate will possess a strong knowledge of Windows, IoS, and Android operating systems, as well as experience using help desk ticketing systems like Zendesk or Service now. If you're a motivated individual with a passion for technology and customer satisfaction, we encourage you to apply.
Key Responsibilities:
- Monitor and respond quickly to incoming requests related to IT issues
- Diagnose and resolve hardware and software issues promptly
- Provide first-line support for PCs, printers, mobile devices, and related equipment
- Collaborate with team members to develop and document support procedures
- Maintain inventory of all equipment, software, and licensed users
- Elevate complex technical issues to appropriate IT personnel for further resolutions
Requirements:
- 2+ years' experience in a helpdesk support role or similar position
- Excellent communication and interpersonal skills
- Demonstrated commitment to customer satisfaction
- Familiarity with troubleshooting desktops, laptops, printers, and mobile devices (iOS & Android)
Bonus Points:
- Associates degree in a related discipline
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional)
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