Branch Operations Leader

1 week ago

Country Club Hills, Illinois, United States Old National Bank Full time

Overview

Old National Bank has been a cornerstone in serving clients and communities since 1834. With a robust asset base of $48 billion, we are a regional leader deeply integrated into the communities we support. As a reliable partner, we are dedicated to assisting our clients in achieving their aspirations while committing to social responsibility through community engagement and charitable initiatives.

Our employees are our most valuable resource, and we consistently invest in their professional growth and development. We provide a variety of programs led by team members who are enthusiastic about fostering engagement, promoting awareness of diverse backgrounds, and enhancing inclusion throughout the organization.

The Branch Operations Leader is accountable for the effective management and administration of the banking center, which includes overseeing branch profitability; executing the sales strategy; ensuring client satisfaction and retention; and adhering to all operational standards, legal and regulatory requirements. This role also involves recruiting, training, developing, and evaluating staff; achieving individual sales targets; and employing sales strategies and business development skills to cultivate new and strengthen existing customer relationships. The Branch Operations Leader has direct responsibilities for client sales and service, including account openings, loan applications, service inquiries, and transaction processing as required. They are tasked with individual sales goals as well as the overall sales and profitability of the banking center.

Banking Center Profitability and Oversight

  • Collaborate with the Community Banking Executive and Market Manager to set, monitor, and assess banking center and individual sales and service objectives.
  • Conduct regular team meetings to enhance product knowledge, review goals and expectations, acknowledge successes, and identify areas for improvement; share corporate marketing initiatives and materials, and proactively introduce all service channels to both consumer and business clients.
  • Engage in and promote participation in local community events and initiatives to strengthen partnerships, through team member volunteerism and corporate financial support.

Client-Centric Sales Strategy

  • Develop a banking center team focused on a consultative sales methodology, identifying client needs, and providing education and guidance on available products and services. This includes hiring, training, mentoring, and developing team members to create a knowledgeable team proficient in loan and deposit offerings.
  • Lead the team in educating clients about all consumer and small business loan and deposit products and services; promote resources across various lines of business through collaborative calling efforts, including mortgage, investments, wealth management, private banking, commercial services, treasury management, and merchant processing; as well as the diverse banking channels available to clients, including emerging technologies and digital solutions to enhance the client experience.
  • Actively coach team members to ensure compliance with all regulatory standards and guidelines, ethical practices, and encourage the sharing of best practices and effective sales techniques.

Operational Excellence

  • Staff according to company benchmarks, ensuring all service standards are met or exceeded; respond to client inquiries in accordance with company policies and procedures; plan and allocate banking center staffing to ensure optimal client service.
  • Partner with the Market Service Leader to ensure proper oversight of banking center operations, including compliance with bank policies, procedures, and audit standards, as well as adherence to legal and regulatory requirements and security practices.

Key Competencies for Position

Execution Leadership:

  • Clearly communicates objectives, monitors progress against key metrics, effectively utilizing diverse talent and resources to achieve goals. Empowers team members and holds them accountable based on their level of authority; manages progress effectively and addresses performance issues as necessary. Identifies root causes of issues, consulting with relevant business lines and subject matter experts to determine the best solutions while acting within approved policies and guidelines.

Client Leadership:

  • Client Experience - Cultivates a culture that enables team members to deliver an exceptional client experience, proactively addressing any work process or policy issues that may impact clients, and striving to resolve issues while designing solutions with the client’s needs in mind. Gathers information about clients to develop tailored solutions, ensuring follow-through on commitments and client satisfaction.

Culture Leadership:

  • Remains accessible, approachable, and supportive to others, building relationships and establishing trust and respect through a consistent track record of delivering on commitments. Inspires team members to embody our culture and core values, coaching and developing them to act with integrity and ethics in all leadership roles.
  • Actively seeks to attract top talent and develop team members' effectiveness in their current and future roles, valuing diversity. Encourages feedback and creates a supportive environment that empowers team members to exceed their own expectations while holding them accountable for their goals and deliverables.

Qualifications and Education Requirements

  • Education: Bachelor's Degree in a business-related field preferred or equivalent work experience.
  • 4+ years of banking experience with at least 2 years in consumer lending.
  • 2+ years of supervisory experience, preferably in the banking or retail sector.
  • Licenses/Certifications: Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures, and perspectives.

Our culture is firmly rooted in our core values:

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.

Join our team

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