Branch Operations Leader

2 weeks ago

Country Club Hills, Illinois, United States Old National Bank Full time

Overview

Old National Bank has been a cornerstone in providing financial services to clients and communities since 1834. With total assets of $48 billion, we are a regional leader committed to the communities we serve. Our mission is to assist clients in realizing their financial aspirations while maintaining a strong commitment to social responsibility through community engagement and charitable initiatives.

Our employees are our most valuable resource, and we prioritize their professional growth and development. We provide a variety of opportunities led by team members who are dedicated to fostering engagement, promoting awareness of diverse backgrounds, and enhancing inclusion throughout the organization.

The Branch Operations Leader is accountable for the effective management and administration of the banking center, which includes overseeing branch profitability; executing the sales strategy; ensuring client satisfaction and retention; adhering to operational standards, legal, and regulatory requirements; recruiting, training, and evaluating staff; achieving individual sales targets; and utilizing sales techniques and business development skills to cultivate new and existing customer relationships. The Branch Operations Leader also has direct responsibilities for client sales and service, including account management, loan processing, service inquiries, and transaction handling as necessary. They are tasked with meeting individual sales objectives while maximizing the overall sales and profitability of the banking center.

Banking Center Profitability and Oversight

  • Collaborate with the Community Banking Executive and Market Manager to set, monitor, and assess banking center and individual sales and service objectives.
  • Conduct regular team meetings to enhance product knowledge, review goals and expectations, celebrate successes, and identify areas for improvement; share corporate marketing initiatives and materials, and proactively introduce all service channels to clients.
  • Engage in local community events and initiatives to strengthen partnerships within the area through team volunteerism and corporate support.

Client-Centric Sales Strategy

  • Develop a banking center team focused on a consultative sales approach, identifying client needs, and providing education and guidance on available products and services. This includes hiring, training, mentoring, and developing team members to create a knowledgeable team in loans and deposits.
  • Lead the team in educating clients about all consumer and small business loan and deposit offerings; promote resources through collaborative efforts, including mortgage, investments, wealth management, private banking, commercial services, treasury management, and merchant processing; as well as the diverse banking channels available to clients, including innovative technology and digital solutions to enhance the client experience.
  • Provide proactive coaching to ensure compliance with all regulatory standards and ethical practices, while encouraging the sharing of best practices and effective sales techniques.

Operational Excellence

  • Staff according to company benchmarks, ensuring all service standards are met or exceeded; respond to client inquiries in line with company policies and procedures; plan and allocate banking center staffing to optimize client service.
  • Partner with the Market Service Leader to ensure appropriate oversight of banking center operations, including compliance with bank policies, procedures, and audit standards, as well as adherence to legal and regulatory requirements and security protocols.

Key Competencies for Position

Execution Leadership:

  • Clearly communicates objectives, tracks progress against key metrics, effectively utilizing diverse talent and resources to achieve goals. Empowers team members and holds them accountable based on their level of authority; manages progress effectively and addresses performance issues as needed. Identifies root causes of issues and collaborates with relevant departments to determine the best solutions within established policies and guidelines.

Client Leadership:

  • Client Experience - Cultivates a culture that enables others to deliver an exceptional client experience, proactively addressing any issues that may impact clients, and working diligently to resolve problems while designing effective solutions with the client’s needs in mind. Seeks to understand clients and their businesses to develop tailored solutions, ensuring follow-through on commitments to maintain client satisfaction.

Culture Leadership:

  • Remains accessible and approachable, building relationships and establishing trust and respect through a consistent track record of delivering on commitments. Inspires team members to embody our culture and core values, coaching and developing them to act with integrity and ethics.
  • Actively seeks to attract top talent and enhance team members' effectiveness in their current and future roles, valuing diversity and fostering an inclusive environment. Encourages open feedback and creates a supportive atmosphere that empowers team members to exceed their own expectations while holding them accountable for their goals and deliverables.

Qualifications and Education Requirements

  • Education: Bachelor's Degree in a business-related field preferred or equivalent work experience.
  • 4+ years of banking experience with at least 2 years in consumer lending.
  • 2+ years of supervisory experience, preferably in banking or retail.
  • Licenses/Certifications: Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures, and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.

Join our team

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