Help Desk Technician I

1 week ago


Sacramento, California, United States SBM Management Full time

Job Summary:

SBM Management Services, LP is seeking a skilled Help Desk Technician I to provide end-user IT support to our employees. The successful candidate will be responsible for troubleshooting and resolving technical issues related to desktop and mobile devices, servers, networks, and telephony, as well as providing training and support for internal applications.

Key Responsibilities:

  • Provide Tier I support for PC-related problems, using technical knowledge and remote support tools to assist and attempt resolution of problems related to system issues or application-related issues, including OS, MS Office, or other SBM supported internal applications.
  • Investigate, troubleshoot, and document problems to ensure efficient resolution and minimize downtime.
  • Provide end-user training in applications or operating system fundamentals to enhance user productivity and knowledge.
  • Support end-users with virus/malware-related issues, help repair systems, and train end-users on safe and secure IT behaviors.
  • Configure hardware, devices, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Provide user account, passwords, and access as requested, using standard procedures.
  • Maintain end-user installation and configuration procedures, documentation, and training information to ensure consistency and accuracy.
  • Perform routine system monitoring of systems, standard processes, and scheduled jobs to identify potential issues and prevent downtime.
  • Assist in the repair, recover from hardware or software failures and system outages, by coordinating and communicating with impacted constituencies.
  • Log all help desk interactions to track and analyze support requests.
  • Maintain operational procedures to ensure efficient and effective support delivery.
  • Prepare and distribute standard activity and customized reports to stakeholders.

Qualifications:

  • May be required to have a valid driver's license for business-related travel.
  • Associates degree in Information Systems or a related field from a four-year college or university or equivalent combination of education and experience.

Compensation and Benefits:

$24.00 per hour and a comprehensive benefits package, including [insert benefits].

Shift: TBD

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.



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